JaKiarah Tolliver
Montgomery,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Patient Registration Specialist
Baptist Medical Center South
Montgomery, AL
04.2021 - Current
- Provided guidance on proper completion of forms related to registration processes.
- Followed up with insurance companies regarding denials of claims or incorrect reimbursements amounts.
- Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
- Maintained accurate patient records in accordance with HIPAA regulations and organizational policies.
- Scheduled appointments for patients using an electronic medical record system.
- Assisted patients with questions regarding their accounts or billing issues.
Customer Service Representative Specialist
Amazon
Montgomery, AL (Remote)
01.2020 - 04.2021
- Answered customer inquiries via phone, email and chat in a timely manner.
- Gathered feedback from customers on quality of service received.
- Managed escalated situations calmly and professionally.
- Ensured compliance with company policies and procedures.
- Remained knowledgeable about current industry trends, products, services, pricing structures, promotions.
Education
Bachelor of Science - Business Administration And Management
Troy University
Troy, AL12.2025
High School Diploma -
Lee High School
Montgomery, AL05.2019
Skills
- Payment Collection
- Patient Relations
- Appointment Scheduling
- Data Entry
- Dependable and Responsible
- Active Listening
- Interpersonal Communication
- Teamwork and Collaboration
Timeline
Patient Registration Specialist
Baptist Medical Center South
04.2021 - Current
Customer Service Representative Specialist
Amazon
01.2020 - 04.2021
Bachelor of Science - Business Administration And Management
Troy University
High School Diploma -
Lee High School
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