Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jakira Shirley

Pompano Beach,FL

Summary

Proven track record of enhancing customer satisfaction and streamlining data processes, as demonstrated at Broward County Clerk of Courts. Skilled in Microsoft Office and Excel, coupled with exceptional teamwork and collaboration abilities. Achieved significant reductions in data entry errors and consistently delivered high-quality customer service, fostering loyalty and repeat business.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Parking Clerk

Broward County Clerk of Courts
06.2024 - Current
  • Reduced errors in data entry by implementing comprehensive validation checks and procedures.
  • Identified potential risks within datasets by conducting thorough analysis and investigation of discrepancies.
  • Resolved customer issues promptly, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by providing prompt and accurate ticketing services.
  • Conducted regular audits of ticketing system data for accuracy, preventing potential errors or discrepancies.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.

Bakery Clerk

Publix
12.2022 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.

Host

Red Lobster Restaurant
12.2022 - 06.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Team Leader

Smoothie King
10.2019 - 12.2021
    • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
    • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
    • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
    • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
    • Established open and professional relationships with team members to achieve quick resolutions for various issues.
    • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Education

Associate of Science - Criminal Justice

Broward College
3501 Davie Rd, Davie, FL 33314
09.2025

Skills

    • Teamwork and Collaboration
    • Friendly, Positive Attitude
    • Customer Service
    • Multitasking Abilities
    • Time Management
    • Critical Thinking
    • Document Scanning
    • Fast Typing Speed
      • Keyboard Shortcut Knowledge
      • File Management
      • Data Processing
      • Microsoft Office proficiency
      • Excel expertise
      • Proofreading
      • Office Administration

Certification

  • City Of Pompano Beach Human Recourses Training


Timeline

Parking Clerk

Broward County Clerk of Courts
06.2024 - Current

Bakery Clerk

Publix
12.2022 - Current

Host

Red Lobster Restaurant
12.2022 - 06.2023

Team Leader

Smoothie King
10.2019 - 12.2021

Associate of Science - Criminal Justice

Broward College

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Jakira Shirley