Jalaia Gordon
Newark,New Jersey
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
2
2
years of professional experience
Work History
Cashier
Jersey Garden Mall
Elizabeth, NJ
09.2021 - 01.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Created successful strategies to develop and expand customer sales.
- Contacted new and existing customers to outline benefits of products.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Increased purchase amounts by cross-selling with similar products.
- Placed special orders or called other stores to find desired items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized stockroom shelves according to size, color or style.
- Balanced cash drawers at the end of each shift.
- Maintained cleanliness and presentation of stock room and production floor.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Assisted customers with locating merchandise within the store.
Cashier
Wendys International
Newark, NJ
01.2020 - 04.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Created successful strategies to develop and expand customer sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Offered customers carry-out service at completion of transaction.
Education
High School Diploma -
Westside High School
403 S Orange Ave, Newark, NJ 0710306-2022
Skills
- Customer Assistance
- POS Systems
- Payment Collection
- Returns Processing
- Customer Service
- Cash Handling
- Drawer Balancing
- Cash Management
Timeline
Cashier
Jersey Garden Mall
09.2021 - 01.2022
Cashier
Wendys International
01.2020 - 04.2020
High School Diploma -
Westside High School
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