Jaleen Chargualaf
Lacey,WA
Summary
Results-driven Cashier Team Lead experienced in customer service and cash handling. Managed cashier teams to ensure efficient checkout processes and enhance customer satisfaction through strong leadership and operational expertise. Delivered positive customer experiences by leveraging effective communication and problem-solving skills.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Cashier Team Lead
Walmart
Walmart Supercenter #3531 1401 Galaxy Dr Ne, Lacey
09.2026 - Current
- Trained and mentored new cashiers on customer service protocols and register operations.
- Monitored team performance, providing feedback to encourage professional growth and accountability.
- Assisted in scheduling shifts to optimize workforce coverage during peak hours.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Implemented inventory management practices to streamline product availability at checkout.
- Handled incoming phone calls professionally, addressing customer inquiries and ensuring their needs and satisfaction were met.
Cashier
Walmart
Walmart Supercenter #3531 1401 Galaxy Dr Ne, Lacey
05.2025 - 09.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product information to enhance shopping experience.
- Maintained accurate cash drawer and balanced registers at shift end.
- Collaborated with team members to ensure smooth checkout operations during peak hours.
- Handled returns and exchanges according to company policies, ensuring customer satisfaction.
- Trained new cashiers on register operation and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Restocked and organized merchandise in front lanes.
Community Worker
Summer Youth Employment Program
05.2022 - 08.2022
- Engaged with local organizations to foster partnerships and resource sharing.
- Provided support during community events, facilitating participant engagement.
- Assisted with small renovation projects to improve local facilities.
- Answered phone calls and helped visitors in person with requests for supplies or general support.
- Handled daily tasks like cleaning, cooking, and setting up for events or community use.
- Built skills in customer service, teamwork, and general maintenance.
Education
High School Diploma -
Southern High School
Jose Perez Leon Guerrero, Santa Rita, Guam, 96915 06-2024
Skills
- Cash register operation
- POS systems
- Cash handling
- Cash management
- Shift scheduling
- Team oversight
- Team leadership
- Team management
- Work task prioritization
- Data entry accuracy
- Basic math
- Customer service
- Customer engagement
- Data entry
- Task prioritization
- Positive attitude
- Till counting
Certification
Food Handler Certfied
Timeline
Cashier Team Lead
Walmart
09.2026 - Current
Cashier
Walmart
05.2025 - 09.2026
Community Worker
Summer Youth Employment Program
05.2022 - 08.2022
High School Diploma -
Southern High School