Jaleesa Anderson
Cleveland,Ohio
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in excel. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 7 years of relevant work experience to your team. Organized Patient Service Representative with 4 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Cleveland Clinic
08.2019 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
Patient Care Nursing Assistant
Cleveland Clinic
01.2016 - 08.2019
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
- Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
- Recognized patient and family reactions to hospitalization, illness, procedures and staff and initiated supportive measures.
- Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
- Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
- Attended in-service programs to complete ongoing and annual organizational and departmental requirements to promote highest standard of customer relations principles for patients, visitors and fellow staff members.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Package Handler
Lincoln Electric
06.2015 - 10.2015
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
Cashier
Qdoba Mexican Grill
03.2012 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Social Work
Kent State University
Kent, OH01.2026
High School Diploma -
Jane Addams Business Careers High School
Cleveland, OH06.2014
Skills
- Office Administration
- Document Filing
- Atrial Fibrillation
- Medical Insurance
- Medical Billing
- Patient Greeting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Own my own online business as an entrepreneur.
Certification
- Business Training - [Currently)
Timeline
Patient Service Specialist
Cleveland Clinic
08.2019 - Current
Patient Care Nursing Assistant
Cleveland Clinic
01.2016 - 08.2019
Package Handler
Lincoln Electric
06.2015 - 10.2015
Cashier
Qdoba Mexican Grill
03.2012 - 06.2015
No Degree - Social Work
Kent State University
High School Diploma -
Jane Addams Business Careers High School