Jalen Bell
Braselton,GA
Summary
Resourceful Front Desk Professional with proven leadership and administrative support skills. Experienced in onboarding, records management, and maintaining confidentiality. Seeking to leverage expertise in a Human Resources role to enhance employee engagement and operational efficiency.
Overview
2
2
years of professional experience
Work History
Front Desk Lead
Doubletree By Hilton
Tucker, Georgia
05.2020 - 05.2021
- Resolved guest complaints while delivering exceptional customer service.
- Maintained accurate records of reservations and guest information, enhancing operational efficiency.
- Implemented standard operating procedures for all front desk activities.
- Trained new front desk staff in customer service and telephone etiquette, ensuring consistent service quality.
- Processed cash payments and credit card transactions with accuracy, minimizing transaction errors.
- Performed daily audits of guest accounts using computerized systems.
- Reviewed daily the shift assignments for accuracy prior to the start of shift.
Receptionist
Seeds to Life
Memphis, Tennessee
06.2019 - 04.2020
- Welcomed visitors and addressed inquiries to ensure a positive experience.
- Scheduled and confirmed appointments.
- Executed data entry tasks across multiple computer systems with accuracy and efficiency.
- Delivered comprehensive administrative support by managing correspondence, organizing files, and processing documents.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Education
Bachelor of Science - Business Management
Morehead State University
Morehead, KY05-2026
Associate of Science - Business Management
Interactive College of Technology
Chamblee, GA10-2022
Skills
- Front desk management
- Guest relations
- Cash handling
- Data management
- Office administration
- Staff training
- Conflict resolution
- Prioritization
- Teamwork
Timeline
Front Desk Lead
Doubletree By Hilton
05.2020 - 05.2021
Receptionist
Seeds to Life
06.2019 - 04.2020
Bachelor of Science - Business Management
Morehead State University
Associate of Science - Business Management
Interactive College of Technology