Jalen Burkett
Summary
Motivated and dependable college student with leadership experience in fast paced customer service environments. Skilled in team coordination, cash handling, shift management, and communication. Currently pursuing higher education with long term goals in the radiology field while building strong professional and leadership experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Chick-fil-A
01.2025 - Current
- Provide fast and friendly customer service in a team oriented environment
- Operate registers and process transactions accurately
- Prepare food while maintaining cleanliness and quality standards
- Work efficiently during high volume rush periods
Shift Leader
Tropical Smoothie Cafe
05.2024 - Current
- Lead team members during daily shift operations in a fast-paced environment
- Count down drawers and assist with cash management procedures
- Support opening and closing responsibilities
- Deliver strong customer service and resolve guest concerns professionally
- Train and assist team members while maintaining company standards
Education
Associate of Science - Radiology
Bishop State Community College
05-2027
High School Diploma -
Davidson High School
05-2025
Skills
- Customer Service
- Leadership
- Cash Handling
- Drawer Balancing
- Teamwork
- Communication
- Shift Operations
- Time Management
- Problem Solving
- Fast-Paced Work Environments
- Food Safety Standards
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Accomplishments
- Maintained consistent attendance and met all scheduled shift requirements
-Completed assigned responsibilities across full shifts with minimal supervision
-Managed high volume task periods requiring quick turnaround and task switching
-Handled multiple customer interactions per shift while maintaining accuracy and professionalism
-Maintained consistent service quality in a high traffic, time-sensitive environment
Certification
-Google AI Essentials (Google) — Foundational AI tools, prompts, and applied workplace use cases
-Digital Marketing (HubSpot Academy) — Core marketing strategy, content, and analytics fundamentals
-Google Analytics Certification — Web data tracking, reporting, and performance interpretation
-Microsoft Word (Microsoft) — Document creation, formatting, and professional reporting
-Microsoft Excel (Microsoft) — Data entry, formulas, spreadsheets, and basic analysis
Timeline
Crew Member
Chick-fil-A
01.2025 - Current
Shift Leader
Tropical Smoothie Cafe
05.2024 - Current
Associate of Science - Radiology
Bishop State Community College
High School Diploma -
Davidson High School