Overview
Work History
Education
Skills
Timeline
Intern

Jalen Knight

Tallahassee,FL

Overview

6
6
years of professional experience

Work History

Customer Service Associate

Target Corporation
Tallahassee, FL
07.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Cashier

Publix SuperMarkets
Tallahassee, FL
06.2018 - 07.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Bachelor of Science - Psychology

Florida Agricultural And Mechanical University
Tallahassee, FL
12.2022

Associate of Arts - Nursing

Tallahassee Community College
Tallahassee, FL
05.2020

High School Diploma -

Lincoln High School
Tallahassee, FL
05.2017

Skills

  • Customer Account Management
  • Preparation of Demonstrations
  • Courteous with Strong Service Mindset
  • Correcting Discrepancies
  • Exceptional Communicator
  • Order and Refund Processing
  • Call Documentation
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Safe Work Practices

Timeline

Customer Service Associate

Target Corporation
07.2020 - Current

Cashier

Publix SuperMarkets
06.2018 - 07.2022

Bachelor of Science - Psychology

Florida Agricultural And Mechanical University

Associate of Arts - Nursing

Tallahassee Community College

High School Diploma -

Lincoln High School

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Jalen Knight