Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Jalen Singleton

Charlotte,NC

Summary

I am a Recent college graduate, who is motivated and eager to learn, seeking an entry-level role where I can apply my strong communication, problem-solving, and organizational skills while gaining valuable experience in a professional environment.

Overview

4
4
years of professional experience

Work History

Retail Sales Consultant

Optimum
06.2025 - Current
  • Deliver exceptional customer service by actively listening to customer concerns and providing accurate, helpful solutions
  • Support sales goals by assisting customers with product selection
  • Diffuse irate or frustrated customers with professionalism, empathy, and effective conflict resolution techniques
  • Clearly communicate complex product and service information in an accessible way
  • Assist with transactions and billing inquiries
  • Collaboration with team members to maintain a productive environment

Theater Crew Member

AMC Theater
05.2024 - 06.2025
  • Exhibit excellent guest service skills
  • Answer guest questions courteously and accurately or direct them to the appropriate resource.
  • Multitask effectively, including greeting guests, tearing and scanning tickets, checking IDs, and answering guest questions.
  • Ensure the security of all cash, receipts, and tickets.
  • Control access to the theatre and monitor auditoriums for quality and audience behavior.
  • Perform daily stocking and maintenance duties.
  • Follow all procedures to ensure a safe work environment for guests and staff.

Event Staff Member

The University Of NC at Charlotte
03.2024 - 05.2025
  • Greet students upon entry
  • Assisted with scanning into the building and provided direction to destinations
  • Monitored athletic equipment to ensure security
  • Assist at athletic events such as Track, Basketball, softball, etc. Also assisted athletes with their equipment

Cashier

Cookout
05.2022 - 08.2023
  • Provide excellent customer service to all guests.
  • Handle cash transactions accurately and efficiently.
  • Prepare food items according to company standards.
  • Maintain cleanliness and organization of the work area.
  • Assist in training new crew members as needed.

Education

Bachelor of Arts - Communications, Interdisciplinary Studies

The University of North Carolina At Charlotte
Charlotte, NC
05.2025

High School Diploma - undefined

West Craven High School
Vanceboro, NC
05.2021

Skills

  • Customer satisfaction
  • Verbal communication
  • Technical skills
  • Sales development
  • Negotiation
  • Product recommendations
  • Upselling strategies
  • Collecting payments
  • Trend awareness
  • Product demonstrations
  • Handling customer complaints
  • Social media
  • Microsoft Office proficiency

Timeline

Retail Sales Consultant

Optimum
06.2025 - Current

Theater Crew Member

AMC Theater
05.2024 - 06.2025

Event Staff Member

The University Of NC at Charlotte
03.2024 - 05.2025

Cashier

Cookout
05.2022 - 08.2023

High School Diploma - undefined

West Craven High School

Bachelor of Arts - Communications, Interdisciplinary Studies

The University of North Carolina At Charlotte