Jalisa Washington
Atlanta,GA
Summary
Dedicated Patient Care Coordinator successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with 6 years in healthcare environments. Excellent knowledge of care options, financial impacts and insurance. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Emory University Hospital
Atlanta, GA
11.2020 - Current
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Delivered excellent patient experiences and direct care.
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
- Completed documentation of care, hospital actions and patient activities.
- Supported patient care excellence via planning and interpretation of programs.
Patient Registration Associate
Kaiser Permanente
Atlanta, GA
05.2016 - 03.2020
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Accurately inputted patient and insurance information into company's computer system using Epic.
- Scheduled 50+ daily appointments using computerized calendars.
Administrative Assistant
All-Tech Plumbing Solution
Fayetteville, GA
11.2015 - 06.2016
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Interacted with vendors to purchase and set up equipment and services.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Managed relational database to store information for reference, reporting and analysis.
Customer Service Associate
Floor And Decor
Morrow, GA
10.2013 - 09.2015
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Boosted sales revenue by skillfully promoting diverse service options.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Education
High School Diploma -
Jonesboro High School
Jonesboro, GANo Degree - Psychology
East Georgia State College
Swainsboro, GASkills
- Patient Care
- Gathering Information From Patients
- Administrative Supervision
- Insurance Practices
- Appointment Scheduling
- Database Coordination
- Patient Registration
- Office Administration
- Patient Care Coordination
- Administrative and Office Support
- HIPAA Compliance
- Registration and Scheduling
- EMR Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Patient Care Coordinator
Emory University Hospital
11.2020 - Current
Patient Registration Associate
Kaiser Permanente
05.2016 - 03.2020
Administrative Assistant
All-Tech Plumbing Solution
11.2015 - 06.2016
Customer Service Associate
Floor And Decor
10.2013 - 09.2015
High School Diploma -
Jonesboro High School
No Degree - Psychology
East Georgia State College
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