Jamal Charles
Upper Darby,PA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Adaptable professional with expertise in conflict resolution and effective communication in food service. Proven ability to lead teams, manage inventory, and enhance customer experiences through proactive problem-solving.
Dedicated food service supervisor with over 8 years of experience in managing daily operations and training staff. Proficient in implementing safety protocols and maintaining quality standards to ensure exceptional service delivery and compliance with health regulations.
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
2026
2026
years of professional experience
2015
2015
years of post-secondary education
Work History
Supervisor
Chic-Fil-A
West Chester, Pennsylvania
10.2017 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new employees on company procedures and customer service standards.
- Conducted regular inspections to maintain quality control in food service areas.
- Implemented safety protocols to comply with health regulations and safeguard staff.
- Coordinated inventory management to ensure adequate stock levels and minimize waste.
- Addressed customer inquiries and resolved issues promptly to enhance experience.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Lead Food Service Worker
Einstein Bagels
Westchester, PA
10.2017 - 05.2020
- Prepared and assembled food items according to company standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with menu selections and answered questions about products.
- Operated kitchen equipment and tools safely and efficiently.
- Collaborated with team members to ensure timely service during peak hours.
- Monitored food inventory levels and assisted with restocking supplies.
- Followed health and safety protocols in food handling and sanitation practices.
- Supported training of new staff on operational procedures and customer service standards.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Cleaned kitchen areas, equipment and utensils.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Greeted customers upon arrival in the dining area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Prepared beverages such as coffee, tea, soda.
- Assisted in the preparation of food items according to recipes and instructions.
- Organized take-out orders for customers who requested them.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Operated dishwashing machines safely and efficiently.
- Properly stored all leftover food items after each shift.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Assisted with unloading deliveries from suppliers into storage areas.
- Utilized point-of-sale systems for taking orders from customers.
- Monitored inventory to keep adequate stock of food items and supplies.
- Replenished condiments at customer tables as needed.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Maintained accurate records of sales transactions for end-of-day reports.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
Food Service Worker
Chipotle
King, PA
- Prepared and assembled menu items according to standard recipes.
- Maintained cleanliness and organization of workstations throughout shifts.
- Provided excellent customer service by taking and processing orders efficiently.
- Operated kitchen equipment, including ovens and coffee machines, safely.
- Assisted in inventory management by restocking supplies as needed.
- Collaborated with team members to ensure smooth service during peak hours.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Greeted customers upon arrival in the dining area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Organized take-out orders for customers who requested them.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
Education
Brooklyn Studio Secondary School
Brooklyn , NySkills
- Staff training
- Inventory management
- Quality control
- Food safety
- Compliance standards
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Process improvement
- Decision making
- Process monitoring and improvement
- Employee motivation
- Staff development
- Verbal and written communication
- Negotiation
- Processes and procedures
- Task delegation
- Decision-making
- Waste reduction
Languages
English
Professional
Creole
Beginner
References
References available upon request.
Timeline
Supervisor
Chic-Fil-A
10.2017 - Current
Lead Food Service Worker
Einstein Bagels
10.2017 - 05.2020
Food Service Worker
Chipotle
Brooklyn Studio Secondary School