Jamal Holmes
Lorain,OH
Summary
Detail-oriented crew member known for effective multitasking and organization. Contributed to improved customer satisfaction and streamlined operations, ready to leverage skills to enhance service delivery and operational efficiency.
Overview
5
5
years of professional experience
Work History
Crew Member
Rasing Canes
Avon, OH
10.2023 - Current
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Operated kitchen equipment while adhering to safety and sanitation standards.
- Collaborated with team members to maintain a clean and organized work environment.
- Assisted in training new crew members on operational procedures and best practices.
- Ensured accurate food preparation by following standardized recipes and portion controls.
- Managed inventory levels by performing regular stock checks and reporting shortages.
- Worked front counter, drive-thru and other areas.
- Streamlined order fulfillment processes, reducing wait times for customers during peak hours.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Floor Staff Member
Regal Cinemas
Westlake, OH
05.2021 - 05.2022
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in managing daily operations, ensuring smooth ticket sales and concession stand efficiency.
- Collaborated with team members to maintain cleanliness and organization of theater spaces.
- Monitored and enforced safety protocols, enhancing guest experience and security compliance.
- Trained new staff on operational procedures and customer service standards to ensure quality performance.
- Implemented inventory management practices for concessions, reducing waste and improving stock availability.
- Supported promotional events by setting up displays and engaging with customers to drive attendance.
- Conducted regular equipment checks to ensure functionality of projection systems and sound equipment.
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Collaborated with team members to maintain store appearance, resulting in a more enjoyable shopping experience for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Contributed to sales growth by actively engaging with customers and promoting store promotions or special offers.
- Facilitated smooth transitions during shift changes by communicating pertinent information clearly among team members about ongoing tasks or issues requiring attention.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
High School Diploma -
Clearview Highschool
Lorain, OH05-2021
High School Diploma -
Lorain County JVS
Oberlin, OH05-2021
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Flexible schedule
- Integrity and honesty
- Initiative and Self-motivation
- Verbal and written communication
- Diversity awareness
- Salesmanship
- Influencing skills
- Sales expertise
- Reliability and punctuality
- Task prioritization
- Graphic design
- Logo design
- Logo creation
- Image editing
- Adobe creative suite
- Digital design
- Visual design
- Illustration
- Branding and identity
- Layout design
- Digital graphics
- Web design
- Video editing
- PC and mac platforms
- Marketing media
- Adobe after effects
- Project management
- Deadline adherence
- Trend research
- [Software] expertise
- Adobe photoshop
- Creative thinking
Languages
English
Native or Bilingual
Timeline
Crew Member
Rasing Canes
10.2023 - Current
Floor Staff Member
Regal Cinemas
05.2021 - 05.2022
High School Diploma -
Clearview Highschool
High School Diploma -
Lorain County JVS