Jamaya Austin
Columbus,GA
Summary
Dynamic professional with extensive experience in customer service and teamwork, demonstrated during tenure at McDonald's. Excelled in multitasking and organization, enhancing team productivity and customer satisfaction. Skilled in cash handling and maintaining a clean work environment. Proven ability to adapt to changing priorities, ensuring high levels of efficiency and safety.
Overview
7
7
years of professional experience
Work History
Crew Member
McDonald's
Columbus, Ga
07.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
General Production Worker
Iljin
Phenix City, AL
02.2023 - 03.2023
- Inspected final products to assess compliance with quality standards and established tolerances.
- Used hand trucks and forklifts to load, unload, and transport items.
- Maintained a clean work environment, ensuring compliance with both company standards and regulatory requirements.
- Enhanced team productivity by collaborating with coworkers to achieve daily goals and meet deadlines.
- Boosted workplace safety through adherence to company policies and procedures, resulting in a decrease in accidents.
- Streamlined assembly processes for increased efficiency, utilizing various tools and machinery as required.
- Demonstrated flexibility in adapting to changing priorities or schedules while maintaining high levels of productivity throughout shifts.
Sales Associate
Big Lots
12.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Bath & Body Works
Columbus, GA
10.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Crew Member
Burger King
Columbus, GA
02.2019 - 06.2019
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
Krystal
Columbus, GA
08.2018 - 11.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
GED -
Columbus Technical College
Columbus, GASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Cleaning
- Flexible schedule
- Interactive communication skills
- Heavy lifting
- Safety
- Valid Driver's license
- Great With Children
- 7 Years Of Experience With Children
Accomplishments
I have multiple certificates for being a great and fast reader. English and Social Studies have always been my best subjects.
Timeline
Crew Member
McDonald's
07.2024 - Current
General Production Worker
Iljin
02.2023 - 03.2023
Sales Associate
Big Lots
12.2021 - 05.2022
Sales Associate
Bath & Body Works
10.2020 - 12.2020
Crew Member
Burger King
02.2019 - 06.2019
Crew Member
Krystal
08.2018 - 11.2018
GED -
Columbus Technical College