Jamaya Pipkins
Henderson
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Cencora
Brooks
07.2023 - 09.2025
- Ensured compliance with HIPAA regulations pertaining to patient privacy rights.
- Provided customer service to pharmacy customers in a professional manner.
- Managed high volume inbound calls to assist customers with inquiries.
- Provided accurate product information to enhance customer satisfaction.
Customer Service Representative
PSCU
St. Petersburg
04.2021 - 06.2023
- Resolved disputes by issuing credits or refunds when appropriate.
- Resolved customer complaints or answered customers' questions.
- Managed high volume inbound calls to assist customers with inquiries.
- Provided accurate product information to enhance customer satisfaction.
- Resolved customer complaints effectively to ensure repeat business.
Account Advisor
Total Card Inc.
Longview
11.2018 - 02.2021
- Resolved customer inquiries promptly while maintaining a high level of customer service satisfaction.
- Managed account updates, ensuring accuracy in customer information and preferences.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Maintained accurate records of customer interactions for quality assurance purposes.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
High School Diploma -
Henderson High School
Henderson, TXSkills
- HIPAA compliance
- Patient communication
- Regulatory compliance
- Customer service
- Problem solving
Timeline
Patient Care Coordinator
Cencora
07.2023 - 09.2025
Customer Service Representative
PSCU
04.2021 - 06.2023
Account Advisor
Total Card Inc.
11.2018 - 02.2021
High School Diploma -
Henderson High School