Jamaya Pipkins
Henderson
Summary
Professional with experience in healthcare compliance and customer service, ensuring adherence to HIPAA regulations related to patient privacy rights. Managed high-volume inbound calls, assisting customers with inquiries while effectively resolving complaints through problem-solving strategies. Demonstrated proficiency in insurance verification and claim processing, facilitating accurate prior authorization requests in accordance with healthcare standards. Maintained data integrity across multiple systems, ensuring accessibility for team use and supporting operational efficiency.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Cencora
Brooks
07.2023 - 09.2025
- Ensured compliance with HIPAA regulations pertaining to patient privacy rights.
- Managed high volume inbound calls to assist customers with inquiries.
- Assisted patients with insurance verification and eligibility checks.
- Completed insurance verifications and claim forms for patient intake and processing.
- Facilitated accurate and timely processing of prior authorization requests, ensuring compliance with healthcare regulations and standards.
Customer Service Representative
PSCU
St. Petersburg
04.2022 - 08.2023
- Resolved disputes by issuing credits or refunds when appropriate.
- Resolved customer complaints or answered customers' questions.
- Managed high volume inbound calls to assist customers with inquiries.
- Resolved escalated customer complaints through effective communication and problem-solving strategies.
- Accurately entered and maintained data in multiple systems, ensuring information integrity and accessibility for team use.
Account Advisor
Total Card Inc.
Longview
11.2018 - 04.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues, enhancing overall customer satisfaction and loyalty.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Handled customer complaints in an efficient and courteous manner.
- Answered member questions about products and services.
- Maintained accurate records of member interactions and transactions.
Education
High School Diploma -
Henderson High School
Henderson, TXSkills
- HIPAA compliance
- Customer service
- Problem solving
- Claim processing
- Insurance verification
- Data entry accuracy
- Prior authorization
Timeline
Patient Care Coordinator
Cencora
07.2023 - 09.2025
Customer Service Representative
PSCU
04.2022 - 08.2023
Account Advisor
Total Card Inc.
11.2018 - 04.2022
High School Diploma -
Henderson High School