Jameca Fitzgerald
North Chesterfield,VA
Summary
Strategic operations and compliance leader with 15 years of experience managing complex portfolios and multi-site teams in real estate, commercial services, and financial operations. Expertise in driving revenue growth, reducing costs, and ensuring compliance in highly regulated environments. Proven ability to build high-performing teams, manage substantial budgets, and implement operational systems that enhance efficiency and accountability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Property Manager
Greystar
Richmond, VA
12.2025 - Current
- Oversee a mixed-use portfolio of 7 residential communities and 8 retail spaces (308 units total), managing daily operations, leasing, financial performance, resident relations, and maintenance.
- Monitor two separate operating budgets, maintaining fiscal accountability and consistently meeting ownership objectives.
- Reduced delinquency by 73% through targeted collections strategies, structured payment plans, resident outreach, and consistent follow-up.
- Stabilized property and improved 90-day occupancy trend through aggressive leasing initiatives and enhanced closing ratios.
- Renegotiated turn costs with vendors while strengthening partnerships and improving service delivery quality.
- Successfully processed and managed over a dozen evictions within a four-month period, ensuring full legal compliance while protecting asset performance and operational stability.
- Reduced turnover and make-ready expenses by evaluating vendor performance, renegotiating contracts, and cultivating stronger service provider partnerships.
- Partnered with the Richmond Police Department (RPD) and local stakeholders to address lease violations, improve community safety, and enhance quality of life for residents.
- Collaborated with rental assistance organizations, housing agencies, and community resources to secure financial support for residents in need, reducing displacement and improving collection outcomes.
Property Manager III
Winn Residential
Richmond, VA
05.2025 - Current
- Manage two mid-rise apartment communities totaling 297 units, including Section 8 and Section 42 (LIHTC) housing.
- Maintained 98% occupancy with 100% lease-up, keeping delinquency rates consistently under 2%.
- Oversee compliance with HUD and Tax Credit (LIHTC) regulations, ensuring accurate resident certifications and file documentation.
- Prepared both properties for DG3 refinance inspection and annual corporate inspection, facilitating successful approvals.
- Completed a 40-item punch list to meet all compliance and quality standards required for inspection approvals.
- Led team of 4 maintenance technicians and 2 office staff to ensure effective daily operations and timely maintenance services.
- Sourced and onboarded landscaping vendors, securing competitive bids for major capital projects such as generator and chiller replacements, drywall and masonry repairs, and bulk trash removal.
Property Manager
Newcastle Management
Midlothian, VA
06.2023 - 05.2025
- Oversaw all operational and financial functions of a 452-unit dual-phase lease-up — a new luxury community projected to generate $11M in gross annual revenue.
- Developed and managed the property budget, overseeing invoice processing of $250,000/month and implementing cost-control measures that improved financial performance.
- Collaborated with the management team to achieve strategic occupancy and revenue growth goals, resulting in a 7% occupancy increase within 3 months and 12.5% year-over-year.
- Strategically managed lease renewals, increasing retention from 50% to 61% while optimizing revenue by aligning rent increases with market conditions.
- Recovered $96K in delinquency in Q1 and reduced outstanding resident debt by 28% within 60 days through strategic collections management.
- Closed 2024 ahead of NOI target with $422K — a 301% increase over 2023.
- Stabilized the second phase of the lease-up ahead of schedule and successfully passed VHDA Compliance Audit and Final Construction Inspection.
Operations Manager
GTT Commercial Tires
Richmond, VA
07.2022 - 06.2023
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored accounts to verify compliance with payment terms and schedules; managed credit limit appropriateness.
- Developed and implemented company Standard Operating Procedures.
- Supervised office, administrative, and customer service staff to ensure adherence to quality standards and deadlines.
- Set and administered an annual operating budget, consistently maintaining controls and preventing overages.
Corporate Compliance Manager
Dodson Property Management / Atrium Management
Richmond, VA
04.2021 - 07.2022
- Oversaw affordable compliance for approximately 700 apartment units throughout Virginia, covering Tax Credit, Tax Exempt Bond, Section 8, and Public Housing programs.
- Issued monthly reporting analysis for external and operational reports to multiple agencies; served as liaison between HUD Administrators, VHDA, and housing agencies.
- Ensured properties remained in compliance with local, state, and federal regulations; analyzed monthly and quarterly financial statements.
- Translated budgets for all affordable properties from DPM format to VHDA P&L format, submitting drafts and final versions annually.
Senior Account Manager
Powerhouse Retail Services
Crowley, TX
08.2019 - 07.2020
- Managed 15 commercial business units with $6.5M in gross revenue; oversaw KPIs and ensured customer SLAs were consistently met.
- Collaborated with executive team to establish and communicate company goals to account holders.
- Recruited, hired, trained, and mentored new employees; assessed strengths and delivered targeted coaching.
- Verified and posted all accounting entries to maintain timely, accurate financial records.
Customer Service Team Lead | Account Manager
Vixxo
Dallas, TX
10.2018 - 08.2019
- Oversaw facilities maintenance services for approximately 220 retail stores across 7 states.
- Managed service request workflow while maintaining high-quality standards and consistent SLA adherence.
- Reduced financial discrepancies by accurately analyzing and managing work order requests and invoices.
- Contributed to account retention by identifying client needs and providing actionable recommendations.
Team Lead
Mortgage Contracting Services
Lewisville, TX
01.2015 - 07.2018
- Supervised a team of 13–18 to ensure client goals and HUD property preservation and conveyance guidelines were met.
- Collected $1.5M in outstanding client invoices during first year as team lead.
- Coached team on coordinating external contractors to complete property repairs per HUD/FHA guidelines and within allowable costs.
- Maintained quality control on vendor and client invoices to ensure correct profit margins for MCS and clients.
- Developed expertise in FNMA, FHLMC, FHA, USDA, VA, and Conventional Loans across REO, presale, and post-sale portfolios.
Property Manager
Satellite Management Company
Santa Ana, CA
12.2008 - 03.2012
- Directed all financial aspects of a 284-unit community with projected annual revenue of $8.2M.
- Led leasing team to exceed leasing goals by 30% through comprehensive training and effective team motivation.
- Increased property occupancy by 5% through implementation of targeted marketing strategies.
- Reduced tenant turnover by 15% through proactive communication and timely resolution of resident issues.
Skills
- Property Management
- Residential Portfolio Management
- Fair Housing Compliance
- Regulatory compliance
- Vendor Management
- Capital Project Oversight
- Property management software
- CRM tools
- Team Leadership
- Performance Management
- Stakeholder engagement
- Relationship management
Certification
- Certified COS, Dodson / Atrium, Current
- Certified TCS, Dodson / Atrium, Current
- Property Manager – 200 Units, Mariman Company, 2007-2008
- Property Manager – 306 Units, 4 Separate Operating Budgets, WNG, 2006-2007
- Assistant Manager – Lease Up, 404 Units, Essex Property Trust, 2002-2006
Activities
- Gold Seal Recipient, Rental Housing Task Force on Behalf of the City of Santa Ana, CA, 2009, 2010, 2011, 2012
- Rookie of the Year Award, Dodson Property Management, 2021
- Property Manager of the Month Award, Satellite Management Company, 14 times within 3 years
- Top Gun Award for Highest Number of Leases in a Quarter, Essex Property Trust
- Star Award for Providing Stellar Customer Service, Essex Property Trust
Timeline
Property Manager
Greystar
12.2025 - Current
Property Manager III
Winn Residential
05.2025 - Current
Property Manager
Newcastle Management
06.2023 - 05.2025
Operations Manager
GTT Commercial Tires
07.2022 - 06.2023
Corporate Compliance Manager
Dodson Property Management / Atrium Management
04.2021 - 07.2022
Senior Account Manager
Powerhouse Retail Services
08.2019 - 07.2020
Customer Service Team Lead | Account Manager
Vixxo
10.2018 - 08.2019
Team Lead
Mortgage Contracting Services
01.2015 - 07.2018
Property Manager
Satellite Management Company
12.2008 - 03.2012