James Bechtel
Langhorne,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Sales
Firestone(Bridgestone)
01.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Tracked sales performance data to identify areas of improvement and modify sales strategies accordingly.
- Collaborated with Regional Sales Managers to make strategic sales decisions.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Property Manager
Lifestorage
01.2018 - 01.2024
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Followed up on delinquent tenants and coordinated collection procedures.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Generated leads for sales and rental properties through cold calls and referrals.
Property Manager
Metro Self Storage
01.2014 - 01.2017
- Advises and directs the customers to the correct size storage unit
- Conveys the features and benefits of our storage facility to the customer
- Executes all documents associated with leasing
- Maintains office files and orders office supplies
- Prepares competition reports
- Responsible for the maintenance of the storage facility
- Uses company phone techniques on every phone call
- Keeps the property and office clean and organized
- Performs collection calls as necessary
- Aid DM in special projects and property improvement tasks
- Other duties as assigned
- Train MT’s in property improvement tasks, such as stripping and waxing tile floors
- Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals.
Store Manager
Old City Paints/Benjamin Moore
01.2009 - 01.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
No Degree - Sales And Relationships
Dale Carnegie University
Grantville, PASkills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
- Computer proficiency
- Team collaboration
- Customer relations
- Problem resolution
- Complaint handling
- Relationship building
- Product knowledge
Accomplishments
- Top District Merchandise Sales 1st and 3rd Quarters Metro Self Storage 2017
- Top Occupancy Growth 2017, North Wales site Metro Self Storage 2017
- 11% Sales Growth Benjamin Moore 2012
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
Timeline
Sales
Firestone(Bridgestone)
01.2025 - Current
Property Manager
Lifestorage
01.2018 - 01.2024
Property Manager
Metro Self Storage
01.2014 - 01.2017
Store Manager
Old City Paints/Benjamin Moore
01.2009 - 01.2014
No Degree - Sales And Relationships
Dale Carnegie University