James Braun
skycap
Austin,Texas
Summary
Multilingual Skycap greeting travelers and visitors with exceptional courtesy. Highly attentive to customer service and committed to providing quality assistance to those with disabilities. Punctual employee remaining composed in stressful situations and poised in busy settings. Offering background in customer service and engagement developed from dedicated work as Skycap for large commercial airport authority.
Overview
35
35
years of professional experience
Work History
Skycap
Southwest Airlines, SWA
06.1988 - 09.2023
- Greeted passengers, helped with check-in and managed luggage, strollers, wheelchairs and car seats.
- Responded quickly and effectively to questions from passengers regarding flight schedules, baggage fees and travel directions.
- Weighed each bag or suitcase, tagged it and placed it on conveyor belt for transfer purposes.
- Provided warm welcome to passengers arriving at airport and offered to deliver assistance in any way possible.
- Used wheelchairs and other assistive equipment to transport handicapped and elderly passengers.
- Stayed up to date with latest airport, security and airline regulations and policies.
- Maintained professional appearance and demeanor at all times to give all guests best impression.
- Lifted items in excess of 50 pounds on regular basis.
- Explained luggage fees and check-in processes so that travelers were well-prepared and had documents ready.
- Delivered exemplary service to every traveler to keep check-in process efficient and pleasant.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
Education
BBA - Finance
Texas State University
San Marcos, TX08.1990
Skills
- Loading and Unloading
- Heavy Lifting
- Local Directions
Languages
Spanish
Native or Bilingual
Timeline
Skycap
Southwest Airlines, SWA
06.1988 - 09.2023
BBA - Finance
Texas State University
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