James Brown
Hope Mills,NC
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
25
25
years of professional experience
2026
2026
years of post-secondary education
Work History
General Manager
Dons wrecker service
George West, Texas
01.1996 - 07.2014
- Oversaw daily operations and ensured efficient service delivery.
- Managed staff schedules and coordinated workforce assignments effectively.
- Implemented safety protocols and maintained compliance with industry standards.
- Monitored inventory levels and ordered necessary supplies promptly.
- Collaborated with local businesses to expand service offerings and partnerships.
- Resolved customer complaints quickly to maintain positive relationships and reputation.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Night Manager
Cloverleaf taxi
Houston, Texas
08.1989 - 11.1995
- Supervised night operations to ensure efficient taxi dispatching.
- Managed driver schedules to optimize coverage and minimize wait times.
- Coordinated communication between drivers and customers for smooth service.
Education
General Education Diploma
Houston, TxSkills
- Operational management
- Compliance standards
- Inventory management
- Staff training
Timeline
General Manager
Dons wrecker service
01.1996 - 07.2014
Night Manager
Cloverleaf taxi
08.1989 - 11.1995
General Education Diploma