James Cantrell
Greensboro,NC
Summary
Secure a professional level position in the Service Industry for a mid to Large Company that will leverage my years of experience and knowledge in the Service Industry. Provide optimal customer service for my driven capacity. Profile Motivated, personable business professional with extensive experience within the Hospitality and Service Industry with a successful 10 year track record Proven ability to maintain and + manage high volume family style dining as well as sit down style cafe locations while maintaining control under fast paced, high pressure situations. As a top performer, received much contributions to the business. Proven history of producing accurate, recognition for my overall timely project results shown through in the overall success of the business. Summary Change Management Time Management Personnel Development Store/Unit Finances P&L Review Report Preparation Employee Management Food Cost Management 1Professional revenue Highlights and complete delivery; improved overall delivery Developed a performance measurement process to analyze projects for timely process provided rapid corrective actions that Industry Decreased employee turnover by maintaining company standards Created new menu items that lead to an increase in overall sales and revenue Multi-location management while maintaining and exceeding expected levels of Maintained a high level of safety awareness in accordance with local and state Increased Catering opportunities through marketing strategies Provided and maintained a positive revenue stream at several locations within health regulations the last ten years Engaged employee satisfaction opportunities Maintained vender and contract compliance as it relates to the Hospitality Budgeting to ensure success driven by profit and customer satisfaction
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.
Overview
23
23
years of professional experience
Work History
Sales Consultant
SYSCO Food Services
Charlotte, NC
11.2014 - Current
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Monitored customer order process and addressed customer issues.
- Adhered to company initiatives and achieved established goals.
- Created successful strategies to develop and expand customer sales.
- Fostered relationships with customers to expand customer base and retain business.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
General "Senior" Manager
J&S Cafeterias
, NC
01.2006 - 11.2014
- Proficiently managed opening of new restaurant concept allowing for an early opening
- Manage and maintain proficient onsite inventory to allow for optimal food cost at multiple locations
- Effectively manage a high volume cafeteria serving more than 40,000 customers per month, Reversed negative profitability, increased net sales 10% in the first year over previous management, resulting in higher profit expectations
- Exceeded profit goals four consecutive years in a row
- Reduced employee turnover from 80% to 20% by maintaining the company standards, communication of expectations and creating an environment of team work by improving job satisfaction.
Manager
J&S Cafeterias, Highpoint
Greensboro, NC
01.2003 - 01.2006
- Maintained the lowest labor percentage chain wide from 2006 to date
- Increased catering sales by 40% in 2006 and maintained growth through support of corporate efforts and staff training
- Education, Assisted area manager with creation of new service and training guidelines for all restaurant positions
Assistant Manager
J&S Cafeterias
Greensboro, NC
01.2003
- Responsible for training staff at three locations in proper customer service / food prep and job duties
- Increased overall customer service and patron retention, Assisted the General Manager in daily operations and supervising of employees
- Created menus weekly while introducing new items and set food production
- Controlled purchasing of all inventory while maintaining optimal costs
- Improved overall quality of food and service by implementing an employee gratitude program
- Minimized waste by placing and maintaining controls, including creating a manual checklist
- Held daily meetings with staff to address new menu items and service expectations
- Investigated and resolved customer complaints
Skills
- Strategic Account Development and Management
- Strategic Planning
- Customer Relationship Management
- Leads Prospecting
- Industry Trends
- Consultative Sales
- Time Management
- Prospecting Skills
- Sales Strategies
Additional Information
- High School Diploma West Henderson High School Hendersonville NC
Timeline
Sales Consultant
SYSCO Food Services
11.2014 - Current
General "Senior" Manager
J&S Cafeterias
01.2006 - 11.2014
Manager
J&S Cafeterias, Highpoint
01.2003 - 01.2006
Assistant Manager
J&S Cafeterias
01.2003