James Cierpial
Wakefield,MA
Summary
Adaptable and resourceful professional with background in delivering top-tier customer service and sales support within high-volume setting, looking to transition into new field. Demonstrates strong interpersonal skills and results-driven approach to client satisfaction. Focused on leveraging transferrable skills to drive success in new industry.
Overview
2
2
years of professional experience
Work History
Sales and Service Representative
Sullivan Tire and Auto Service
10.2023 - 01.2024
- Researched and ordered replacement parts and necessary items for repairs.
- Communicated with customers over the phone and in person to schedule appointments, writing invoices to effectively address their concerns.
- Optimized the team's workflow by leveraging their diverse abilities to maximize efficiency and profits, while prioritizing safety.
- Stayed on top of over 100 upcoming appointments weekly. While ensuring the best quality service to the approximately 20 daily customers.
Automotive Technician
Sullivan Tire and Auto Service
02.2022 - 10.2023
- Executed thousands of automotive repairs, ranging from simple oil changes to complete overhauls of suspension components, engine repairs, and electrical diagnostics utilizing various power tools.
- Performed rigorous bench and road tests to uphold the store's reputation for quality assurance.
- Communicated directly with customers to provide a full understanding of their vehicle's condition. Addressed immediate safety concerns first, before recommending preventative maintenance conditioned on their financial situation.
- Fostered a positive customer experience by consistently cleaning and lubricating appropriate surfaces. Additionally, researched and documented cases for recalls to educate customers on how to advocate for themselves. Resulted in repeat customers requesting his service.
Education
Associates of Applied Science - Automotive Technology
Benjamin Franklin Institute of Technology
Boston, MA05.2021
High School Diploma - undefined
Wakefield Memorial High School
Wakefield, MA06.2020
Skills
- Customer relationship building
- Problem solving
- Coordination
- Time management
Timeline
Sales and Service Representative
Sullivan Tire and Auto Service
10.2023 - 01.2024
Automotive Technician
Sullivan Tire and Auto Service
02.2022 - 10.2023
High School Diploma - undefined
Wakefield Memorial High School
Associates of Applied Science - Automotive Technology
Benjamin Franklin Institute of Technology
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