James Cook
Jurupa Valley,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Specialty Assistant Store Manager
The Home Depot
06.2022 - Current
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Ensured compliance with company policies, procedures, and safety regulations by regularly reviewing practices within the store environment.
- Implemented loss prevention measures, resulting in decreased instances of theft and shrinkage within the store.
- Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
- Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
- Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within the store.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
- Streamlined store operations for increased efficiency through regular review and improvement of processes.
Assistant Store Manager
The Home Depot
05.2021 - 06.2022
Assistant Store Manager
The Home Depot
12.2019 - 05.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Department Supervisor
The Home Depot
07.2018 - 12.2019
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 10+ employees, delegated tasks and held each employee accountable for completing assignments.
Sales Associate
The Home Depot
11.2016 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Lot Associate
The Home Depot
08.2016 - 11.2016
- Responded to customer requests efficiently and with knowledgeable assistance.
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Assisted customers with unloading and loading material to and from vehicles.
- Provided exceptional customer service, answering inquiries and directing customers to appropriate departments.
Education
Bachelor of Science - Business
University of Redlands
Redlands, CA04.2024
No Degree - Business
Norco College
Norco, CA08.2019
High School Diploma -
Santiago High School
Corona, CA06.2016
Skills
- Store operations
- Team Management
- Task Delegation
- Tech-savviness
- Problem-Solving
- Customer Service and Engagement
- Time Management
- Attention to Detail
- Relationship building and management
- Team Building and Leadership
- Goals and performance
- Work Planning and Prioritization
- Business development and planning
Timeline
Specialty Assistant Store Manager
The Home Depot
06.2022 - Current
Assistant Store Manager
The Home Depot
05.2021 - 06.2022
Assistant Store Manager
The Home Depot
12.2019 - 05.2021
Department Supervisor
The Home Depot
07.2018 - 12.2019
Sales Associate
The Home Depot
11.2016 - 07.2018
Lot Associate
The Home Depot
08.2016 - 11.2016
Bachelor of Science - Business
University of Redlands
No Degree - Business
Norco College
High School Diploma -
Santiago High School