Summary
Overview
Work History
Education
Skills
Certification
Timeline
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James Dewitt

Richardson

Summary

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Baylor Scott & White Health-Plano, TX
05.2021 - Current
  • Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing
  • Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services
  • Calculates and collects patient liability due according to financial clearance policies related to existing and/or bad debt accounts
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Proactively accepts new responsibilities as identified by leadership
  • Established healthy relationship with overnight staff
  • Stayed calm under pressure to and successfully dealt with difficult situations

Customer Support Representative

SG Digital-Egg Harbor Township, NJ
02.2020 - 02.2021
    • Handle all customer contacts (phone, email & live chat), following the Customer Service guidelines & procedures in a timely manner as per the defined SLA's
    • Proactively remaining current with internal customer service Standard Operating Procedures (SOPs)
    • Communicating through Customer Relationship Management and incident tools
    • Show a commitment to ensuring responsible gaming
    • Use both internal and external systems in order to access player personal data, including transaction history, payment details/history, responsible gaming limits, exclusion status, physical location during play, and identity verification in order to help resolve player queries and problems

      • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.

Patient Access Representative

ATLANTICARE
04.2018 - 02.2020
    • Stayed calm under pressure to and successfully dealt with difficult situations.
    • Applied administrative knowledge and courtesy to explain procedures and services to patients.
    • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
    • Processed payments using cash and credit cards, maintaining accurate records of transactions.
    • Provided excellent customer service to patients and medical staff.

Education

High school diploma - Information Technology

Atlantic County Institute of Technology
06.2015

Skills

  • Insurance eligibility verification
  • Customer service expertise
  • Medical coding proficiency
  • ICD-10 coding expertise
  • Healthcare administrative support
  • Epic analysis
  • Microsoft Office proficiency
  • Word processing
  • Strong organizational skills
  • Admissions coordination
  • Analytical problem-solving
  • Adaptable work hours
  • HIPAA compliance
  • Patient registration

Certification


  • AAPC: CPC-A Medical coding and Billing, 06/2024
  • Google: Operating Systems and You: Becoming a Power User, 01/2024
  • Google: System Administration and IT Infrastructure Services, 01/2024
  • Google: Technical Support Fundamentals, 07/2023
  • Google: The Bits and Bytes of Computer Networking, 12/2023
  • Google: IT Security: Defense against the digital dark arts, 12/2023
  • Casino License, Present

Timeline

Patient Access Representative

Baylor Scott & White Health-Plano, TX
05.2021 - Current

Customer Support Representative

SG Digital-Egg Harbor Township, NJ
02.2020 - 02.2021

Patient Access Representative

ATLANTICARE
04.2018 - 02.2020

High school diploma - Information Technology

Atlantic County Institute of Technology

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James Dewitt