James Dill
Tulsa,United States
Summary
Self-motivated food and beverage professional with a background that exemplifies a successful track record of career accomplishments with over 20 years of progressive career advancement encompassing positions in Back and Front of House Management, Restaurant Management, Kitchen Management, and Multi-Venue Management. Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
10
10
years of professional experience
Work History
General Manager
Cheever's Cafe
05.2025 - Current
- Streamlined operational processes to enhance efficiency.
- Led training programs for staff to improve service quality and customer satisfaction.
- Developed and implemented strategic marketing initiatives to increase brand visibility.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Oversaw financial performance, ensuring alignment with budgetary goals and profitability targets.
- Fostered a positive workplace culture, enhancing employee retention and team collaboration.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
Hideaway
05.2023 - 05.2025
- Manage all day-to-day restaurant operations and financial management that resulted in 15% increase in profitability
- Directly responsible for all financial aspects of operations
- Led a team of 30+ crew members, Trainers, Shift Managers, and Restaurant Managers to achieve operational excellence and exceptional customer service
- Implement labor cost controls and improved scheduling practices to result in a reduction of labor costs
- Develop and execute successful local marketing initiatives
- Maintain restaurant cleanliness and resolve maintenance issues promptly to ensure a safe and pleasant dining experience for customers
- Conduct monthly inventory counts and manage vendor orders to maintain adequate inventory levels and minimize food waste
- Collaborate with Operations Leadership Team to set financial goals and achieve key performance metrics
- Direct the recruiting, training, and developing a team of crew members, Shift Managers, and Restaurant Managers to deliver exceptional customer service
General Manager / Multi Venue Manager
Margaritaville | 5 O'Clock Somewhere | Tiki Bar & Grill | Landshark Pool Bar | Salty Bar VIP Lounge
08.2016 - 05.2023
- Maintained a high degree of guest and staff member satisfaction while completing day-to-day operation of venue
- Responsible for leading and overseeing FOH and BOH restaurant operations
- Ensured the highest quality product reaches our guest and meets specifications
- Ensures that all productivity and quality standards are maintained
- Ensures a high standard of service efficiency, sanitation and training
- Provides leadership that demonstrates skill and awareness to support guest satisfaction
- Responsible for nightly cash outs and closing duties of staff members and walk through of venue
- Accountable for the development, coaching, performance appraisals, and mentoring of Staff Members
- Ensures accurate completion of staff member schedules in accordance with forecasted business volume
- Maintains labor controls and assigns duties to Staff Members
- Anticipates and recommends employment needs and informs General Manager
- Assists in hiring and training of new Staff Members within department
- Accountable for all facets of service, production, and quality controls
- Engages with guest to ensure guest satisfaction and retention
- Notifies General Manager of low inventory and recommends new inventory
- Conducts proper ordering procedures to maintain appropriate par levels of all restaurant related products
- Conducts meetings with Staff at regular intervals
- Maintains high-level of knowledge regarding the company's products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition
- Performs other duties and tasks as assigned or determined by Department Heads and moves with a sense of urgency
- Adheres to responsible alcohol service established by company policy
- Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents
- Adheres to all company policies and procedures as established in the Staff Member Handbook
Education
Bachelor of Arts - Education
University of North Carolina Asheville
Asheville, NC05-2002
Skills
- Restaurant Management
- Staff Development
- Staff Training
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Staff Management
- Training and Development
- P&L Management
- Process Improvements
Timeline
General Manager
Cheever's Cafe
05.2025 - Current
General Manager
Hideaway
05.2023 - 05.2025
General Manager / Multi Venue Manager
Margaritaville | 5 O'Clock Somewhere | Tiki Bar & Grill | Landshark Pool Bar | Salty Bar VIP Lounge
08.2016 - 05.2023
Bachelor of Arts - Education
University of North Carolina Asheville