James eakin
The Home Depot Inc
Terrell,TX
5
years of professional experience
Adaptable and dependable retail leader with strong experience in coaching teams, building customer relationships, and supporting complex sales goals. Recognized for improving department performance through delegation, hands-on training, and consistent follow-up. Ready to support growth, inventory accuracy, and operational excellence.
Work History
Specialty Department Supervisor
1 Year- Supervised specialty department associates to deliver consistent customer service and merchandising standards.
- Trained associates on product knowledge, safety procedures, and department operating expectations.
- Coordinated daily workflows to maintain stocked shelves, accurate pricing, and organized product displays.
- Monitored inventory levels and partnered with merchandising teams to support replenishment and order accurately.
- Cultured a selling culture with associates to sell specialty products along with installs tailored to the customers' specific wants and needs to make the experience seamless as possible.
- Reached sales goals and install goals through constant follow up with associates and in aisle coaching of non specialty associates in core departments. This led to one week of sales $200k with over 100% to goal vs sales plan for install sales.
Pro Department Supervisor
3 Years 9 Months- Fostered customer connections among PSAs and PASAs to enhance customer loyalty. - Strengthened relationships with OSRs and PSRs, contributing to business growth. Engaged in PAM pilot program activities to enhance operational efficiency. D42 achieved $20M in sales with 30% comp and 25% pro penetration. Store Pro Xtra sales reached $40M with 50% pro penetration, increasing to 60% by Q4.
- Expanded the Pro business through outside sales and team training to strengthen vendor relationships. Grew D42 ProX sales by $2.5M and non-ProX sales by $1.3M over last year. Exceeded the company Pro sign-up goal by 387.. All three of PASAs maintained positive, successful accounts.
- Excels at cultivating a strategic mindset with PASAs and PSAs to deliver Pro orders accurately and on time. Collaborates well with OSRs on complex job quoting and phasing, leveraging strong networking skills to resolve team issues quickly
Education
Associate of Science - Education
High School Diploma
Skills
Team management
Team leadership
Customer service
Leadership skills
Sales strategy
Adaptability and flexibility
Delegation techniques
Industry trends
Timeline
Pro Department Supervisor
The Home Depot Inc
01.2023 - CurrentRead More
Specialty Department Supervisor
The Home Depot Inc
01.2022 - 01.2023Read More
Trinity Valley Community College
Associate of Science from Education
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Wills Point High School
High School Diploma
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