James Fisher
Lago Vista,TX
Summary
Detail-oriented Customer Service and Operational Management Professional. Improved workflow and enhanced customer loyalty through effective problem-solving and staff training. Committed to maintaining quality processes and delivering impactful results.
Overview
24
24
years of professional experience
Work History
Shop Manager
Heritage Body and Frame
Austin, Texas
04.2024 - 08.2026
- Restored job responsibilities after acquisition to support seamless operations. post-acquisition to ensure continuity of operations.(Prior Business)
- Coordinated employee transitions during organizational changes to maintain team morale.
- Business slowdown, which included staff layoffs on August 4, 2026.
Shop Manager
Carter Paint and Body LLC
Austin, Texas
09.2006 - 04.2022
- Shop Estimator Worked Directly with customers and Insurance companies and handled repairs from Drop until delivery.
- Managed daily operations of paint and body shop, ensuring high standards of service.
- Oversaw staff scheduling, workflow assignments, and performance monitoring to achieve production goals.
- Implemented process improvements, enhancing efficiency and effectiveness of shop operations.
- Trained new employees on procedures and equipment to maintain quality standards.
- Coordinated inventory management and supply ordering to ensure availability of materials.
- Handled customer inquiries and complaints promptly to foster satisfaction and loyalty.
- Built strong business relationships with vendors and suppliers for improved service delivery.
Sales Associate
Seven Eleven
Austin, TX
07.2005 - 08.2026
- Managed cash register transactions and balanced daily sales reports accurately.
- Maintained store cleanliness through sweeping, mopping, and dusting.
- Organized merchandise for easy access to improve shopping efficiency.
- Greeted customers warmly, fostering strong relationships and encouraging repeat business.
- Monitored inventory levels and placed orders for timely replenishment.
- Provided friendly service, enhancing overall customer satisfaction.
Sales Associate
Auto Zone Auto Parts
Houston, Texas
02.2003 - 03.2004
- Facilitated customer searches for automotive parts and accessories to enhance shopping experience.
- Maintained optimal inventory levels and organized stock efficiently on shelves.
- Processed sales transactions accurately at the register, ensuring swift customer service.
- Resolved customer inquiries and issues promptly to foster satisfaction.
- Promoted special offers and loyalty programs to encourage repeat business.
- Kept sales floor clean and visually appealing for enhanced customer engagement.
- Greeted customers, providing exceptional service and assistance with product questions.
- Answered incoming telephone calls, delivering information about products and services.
Education
High School Diploma -
North Shore Senior High School
Houston, TX05-2005
Skills
- Operations management
- Scheduling
- Sales management
- Client relationship management
- Customer service
- Problem solving
- Decision making
- Conflict resolution
- Attention to detail
- Policy enforcement
Timeline
Shop Manager
Heritage Body and Frame
04.2024 - 08.2026
Shop Manager
Carter Paint and Body LLC
09.2006 - 04.2022
Sales Associate
Seven Eleven
07.2005 - 08.2026
Sales Associate
Auto Zone Auto Parts
02.2003 - 03.2004
High School Diploma -
North Shore Senior High School