James HOFFMAN
Brookfield,OH
Summary
Seasoned Parts Sales Manager with over 40 years in heavy-duty truck parts and inventory management. Skilled in purchase order processing and vendor invoice reconciliation, ensuring accurate stock levels and efficient operations. Proven ability to resolve parts requests and deliver reliable customer service, enhancing overall departmental performance.
Overview
44
44
years of professional experience
Work History
Parts Sales Manager
YOUNGSTOWN KENWORTH
HUBBARD , OH
06.2024 - Current
- Directed parts department operations at Youngstown Kenworth truck dealership.
- Oversaw stock control for heavy-duty truck parts and accessories, ensuring optimal inventory levels.
- Monitored inventory levels for parts, tools, and supplies.
- Maintained accurate records of stock levels, returns, and warranties to support operational efficiency.
- Ensured accurate tracking of incoming and outgoing orders placed, received, and shipped.
- Supported counter staff and warehouse coordination for parts orders.
- Addressed customer service inquiries regarding retail and fleet parts, enhancing customer satisfaction.
- Resolved customer questions about part availability or quality issues.
- Trained staff on parts lookup systems and dealership procedures.
- Prepared paperwork for ordering parts, supplies, and equipment.
- Arranged deliveries with suppliers and internal service teams.
- Compared physical inventory to recorded data between physical inventories and records.
PARTS SALES
Youngstown Kenworth
Hubbard, Ohio
06.1982 - 2024
- Supported parts department operations at Youngstown Kenworth Truck Dealership by delivering efficient service.
- Assisted with inventory tracking for heavy-duty truck parts and accessories.
- Helped coordinate counter staff and warehouse orders to complete parts requests.
- Processed vendor invoices and purchase orders for Kenworth parts to keep inventory records accurate.
- Inspected freight for damage and reported discrepancies to the warehouse team.
- Prepared outgoing packages with labels, slips, and shipping documents.
- Coordinated with service technicians on repair order parts needs.
- Resolved customer questions about pricing, warranties, and product availability.
- Trained new counter staff on parts lookup and customer service procedures.
- Kept sales and counter areas organized and clean to create a positive first impression for visitors and customers.
- Provided quotes to customers for requested parts.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Performed cashier duties such as receiving payments from customers and issuing receipts.
- Communicated effectively with management on any issues or special requests from customers.
- Monitored stock levels regularly to ensure adequate supply of parts in store.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Processed orders and invoices accurately and efficiently.
- Answered phone calls and emails from customers inquiring about parts availability.
- Maintained an accurate inventory of parts in stock, including ordering new items.
- Located and labeled parts to maintain an organized inventory of stock.
Education
High School Diploma -
BROOKFIELD HIGH SCHOOL
Brookfield, OH01-1979
High School Diploma -
BROOKFIELD HIGH SCHOOL
Brookfield, OH09-1979
Skills
- Inventory management
- Stock control
- Inventory control
- Heavy duty parts
- Purchase order management
- Vendor invoice reconciliation
- Parts lookup systems
Timeline
Parts Sales Manager
YOUNGSTOWN KENWORTH
06.2024 - Current
PARTS SALES
Youngstown Kenworth
06.1982 - 2024
High School Diploma -
BROOKFIELD HIGH SCHOOL
High School Diploma -
BROOKFIELD HIGH SCHOOL