Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Jenkins III

Glen Burnie,MD

Summary

Dedicated crew member with strong customer service skills. Proven ability to enhance customer satisfaction through effective communication and teamwork, optimizing workflow in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Crew Member

McDonald's
Knoxville, TN
02.2024 - 09.2025
  • Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Operated kitchen equipment efficiently, adhering to safety and hygiene standards.
  • Prepared food items accurately, maintaining quality and presentation guidelines.
  • Collaborated with team members to optimize workflow during peak hours, enhancing service speed.

Cashier

Kenjo Markets
Knoxville, MD
01.2022 - 01.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring proper change distribution.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Collaborated with team members to ensure timely stock replenishment on sales floor.

Customer Service Representative

Nelnet
Lincoln, NE
03.2017 - 11.2021
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery.
  • Mentored junior representatives, fostering skill development and ensuring adherence to service standards.
  • Utilized CRM software to track customer interactions, improving response accuracy and efficiency.

Education

High School Diploma -

East High School
Lincoln, NE

No Degree - Information Technology

Pellissippi State Community College
Knoxville, TN

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Cash handling
  • Attention to detail
  • Customer engagement
  • Clear communication
  • Self-discipline

Timeline

Crew Member

McDonald's
02.2024 - 09.2025

Cashier

Kenjo Markets
01.2022 - 01.2024

Customer Service Representative

Nelnet
03.2017 - 11.2021

High School Diploma -

East High School

No Degree - Information Technology

Pellissippi State Community College