James Oldenburg
Meridian,ID
Summary
Customer-focused retail leader with experience in store management and call center support. Skilled in de-escalating issues, coaching associates, and delivering smooth checkout and service experiences. Trusted to support sales, compliance, and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Store Manager
Gamestop Corp.
Meridian, ID
12.2020 - Current
- Managed daily GameStop store operations and front-end sales floor
- Trained associates on GameStop customer service and product knowledge
- Scheduled staff shifts to support store coverage and traffic needs
- Monitored inventory levels, stockroom organization, and merchandise replenishment
- Enforced cash handling, loss prevention, and compliance procedures
- Oversaw GameStop promotions, planograms, and seasonal merchandising updates
- Resolved customer concerns and supported checkout with POS transactions
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
Customer Care Associate
AT&T Call Center
Boise, ID
01.2020 - 11.2020
- Resolved customer issues in a timely manner.
- Resolved AT&T customer billing questions using call center account systems.
- Verified customer identity and accessed AT&T account details during service calls.
- Guided customers through wireless plan changes and service options.
- De-escalated difficult calls with calm, professional customer communication.
- Documented call notes and case updates in AT&T CRM records.
- Escalated complex AT&T service issues to specialized support teams.
- Followed up with customers to ensure satisfaction with resolution.
Education
High School Diploma -
Meridian High School
Meridian, ID05-2010
Skills
- Store operations
- Inventory control
- POS systems
- Cash handling
- Loss prevention
- Visual merchandising
- Team scheduling
- Employee training
- Problem solving
- Team leadership
- Conflict resolution
Timeline
Store Manager
Gamestop Corp.
12.2020 - Current
Customer Care Associate
AT&T Call Center
01.2020 - 11.2020
High School Diploma -
Meridian High School