Summary
Overview
Work History
Education
Skills
Timeline
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James Pearson

Yosemite Village,CA

Summary

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.

Overview

4
4
years of professional experience

Work History

Night Auditor

Aramark
Wawona, CA
08.2021 - Current
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Assisted with the preparation of daily bank deposits for all departments within the hotel.
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.

Hotel General Manager

Quality Inn
Pindale, WY
12.2019 - 05.2021
  • Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
  • Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
  • Reviewed financial statements and reports to assess operational performance against budget targets.
  • Conducted regular inspections of rooms, common areas, facilities and safety equipment.
  • Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
  • Liaised with suppliers for ordering supplies such as food items, beverages, linens.

Education

High School Diploma -

Ceres High School
Ceres, CA
05-1998

Skills

  • Front Desk Operations
  • Guest Services
  • Accounting Principles
  • Multitasking and Organization
  • Overseeing front desk
  • Posting charges
  • Property Management Systems
  • Staff Training
  • Account audits
  • Reservation Management

Timeline

Night Auditor

Aramark
08.2021 - Current

Hotel General Manager

Quality Inn
12.2019 - 05.2021

High School Diploma -

Ceres High School

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James Pearson