Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

James Pierce

Woburn,MA

Summary

Results-driven professional with over 25 years of experience in inside sales. Skilled in inventory management and timely communication, consistently delivering superior customer support and fostering collaboration between teams to enhance product delivery and client satisfaction.

Overview

26
26
years of professional experience
1999
1999
years of post-secondary education

Work History

Inside Sales Representative

Admiral Metals
Woburn, ME
08.1999 - Current
  • Developed strong client relationships through regular communication and follow-ups.
  • Identified customer needs to recommend appropriate metal products and solutions.
  • Processed orders efficiently using company-specific sales software and CRM systems.
  • Collaborated with warehouse teams to ensure timely product delivery and inventory accuracy.
  • Provided product knowledge training to new sales team members for improved performance.
  • Maintained accurate records of customer interactions and transactions for future reference.
  • Provided customers with product information, pricing and availability.
  • Followed up on pending orders and inquiries in a timely manner.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Maintained detailed records of customer interactions, orders and account status updates.
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Delivered superior customer support to improve account retention rate.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.
  • Contacted new and existing customers to discuss product and service solutions.
  • Collaborated with team members to determine strategic sales approaches.
  • Liaised between outside sales representatives and accounts to optimize customer service.
  • Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
  • Leveraged computer system to input customer orders and pricing information.
  • Collaborated with other departments to ensure successful implementation of sales initiatives.
  • Provided training sessions for new employees on company policies, procedures and best practices.
  • Coordinated with logistics team to ensure timely delivery of products to customers.

Inside Sales Representative

Admiral Metals
Woburn, Massachusetts
08.1999 - Current

Education

6 Years Completed -

U S Army National Guard
04.1993 - 04.2000

Woburn High School
Woburn, MA

Some College (No Degree) - Criminal Justice

North Country Community College
Saranac Lake, NY

Skills

  • Customer relationship management
  • Sales software proficiency
  • Inventory management
  • Product knowledge training

Affiliations

Former collegiate hockey player and hall of fame member NCCC in Saranac Lake, NY

Current Head Coach East Coast Wizards Hockey Club

Woburn Youth Hockey Coach 15 years

Woburn Youth Hockey Board Of Directors 4 years

References

References available upon request.

Timeline

Inside Sales Representative

Admiral Metals
08.1999 - Current

Inside Sales Representative

Admiral Metals
08.1999 - Current

6 Years Completed -

U S Army National Guard
04.1993 - 04.2000

Woburn High School

Some College (No Degree) - Criminal Justice

North Country Community College
James Pierce