James Pierce
Woburn,MA
Summary
Results-driven professional with over 25 years of experience in inside sales. Skilled in inventory management and timely communication, consistently delivering superior customer support and fostering collaboration between teams to enhance product delivery and client satisfaction.
Overview
26
26
years of professional experience
1999
1999
years of post-secondary education
Work History
Inside Sales Representative
Admiral Metals
Woburn, ME
08.1999 - Current
- Developed strong client relationships through regular communication and follow-ups.
- Identified customer needs to recommend appropriate metal products and solutions.
- Processed orders efficiently using company-specific sales software and CRM systems.
- Collaborated with warehouse teams to ensure timely product delivery and inventory accuracy.
- Provided product knowledge training to new sales team members for improved performance.
- Maintained accurate records of customer interactions and transactions for future reference.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Maintained detailed records of customer interactions, orders and account status updates.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Delivered superior customer support to improve account retention rate.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Contacted new and existing customers to discuss product and service solutions.
- Collaborated with team members to determine strategic sales approaches.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Leveraged computer system to input customer orders and pricing information.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Provided training sessions for new employees on company policies, procedures and best practices.
- Coordinated with logistics team to ensure timely delivery of products to customers.
Inside Sales Representative
Admiral Metals
Woburn, Massachusetts
08.1999 - Current
Education
6 Years Completed -
U S Army National Guard
04.1993 - 04.2000
Woburn High School
Woburn, MASome College (No Degree) - Criminal Justice
North Country Community College
Saranac Lake, NYSkills
- Customer relationship management
- Sales software proficiency
- Inventory management
- Product knowledge training
Affiliations
Former collegiate hockey player and hall of fame member NCCC in Saranac Lake, NY
Current Head Coach East Coast Wizards Hockey Club
Woburn Youth Hockey Coach 15 years
Woburn Youth Hockey Board Of Directors 4 years
References
References available upon request.
Timeline
Inside Sales Representative
Admiral Metals
08.1999 - Current
Inside Sales Representative
Admiral Metals
08.1999 - Current
6 Years Completed -
U S Army National Guard
04.1993 - 04.2000
Woburn High School
Some College (No Degree) - Criminal Justice
North Country Community College