James Pope
Beach Park,IL
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager
Securitas Inc
01.2021 - Current
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Security Guard
Allied Universal Security
11.2020 - 01.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
3rd Shift Supervisor
Securitas Security Services USA
09.2019 - 09.2020
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Kept accurate and detailed records of personnel progress and productivity.
Security Guard
Allied Universal Security Services
05.2019 - 09.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Officer
Monterrey Security
02.2019 - 05.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Security Guard
U.S Security Ass
09.2018 - 02.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Meat Cutter/ Meat Market Manager Trainee
Jewel Osco
05.2015 - 09.2018
- Trained new employees on handling, safety and stocking procedures.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
2nd/3rd Shift Supervisor
U.S Security Ass
12.2013 - 06.2015
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
Security Guard
Andy Frain Services
12.2011 - 12.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Loss Prevention Officer
K-Mart Department Store
07.2010 - 12.2011
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
Education
High School Diploma -
St Joseph High School
Kenosha, WI05.2002
Skills
- Time Management
- Business Development
- Performance Evaluations
- CRM Software
- Overcoming Objections
- Account Management
- Qualifying Leads
- Customer Service
- Verbal and Written Communication
- Teamwork and Collaboration
- Microsoft Office
- Correspondence Writing
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Supervised team of 8 staff members.
Certification
- Illinois Perc Card License - 11 years
- Cpr/AED/First Aid Certfifed - 3 years
Timeline
Account Manager
Securitas Inc
01.2021 - Current
Security Guard
Allied Universal Security
11.2020 - 01.2021
3rd Shift Supervisor
Securitas Security Services USA
09.2019 - 09.2020
Security Guard
Allied Universal Security Services
05.2019 - 09.2019
Security Officer
Monterrey Security
02.2019 - 05.2019
Security Guard
U.S Security Ass
09.2018 - 02.2019
Meat Cutter/ Meat Market Manager Trainee
Jewel Osco
05.2015 - 09.2018
2nd/3rd Shift Supervisor
U.S Security Ass
12.2013 - 06.2015
Security Guard
Andy Frain Services
12.2011 - 12.2013
Loss Prevention Officer
K-Mart Department Store
07.2010 - 12.2011
High School Diploma -
St Joseph High School
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