Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Serrato

Fenton

Summary

Dynamic Sales Manager with a proven track record at Feldman Hyundai, excelling in relationship building and sales strategy implementation. Achieved consistent sales growth through effective team training and motivational leadership. Expert in CRM software, fostering client loyalty and satisfaction while exceeding sales targets through consultative techniques and personalized solutions.

Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Manager/Finance Manager

Feldman Hyundai/Genesis
09.2022 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Sales Consultant

Todd Wenzel
01.2019 - 08.2022
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Sales Consultant

Feldman Chevrolet
05.2016 - 12.2018
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.

Service Writer

All Serra Chevrolet
04.2013 - 10.2015
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.

Education

High School Diploma -

Grand Blanc High School
Grand Blanc, MI
06-2001

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Motivational skills
  • Product knowledge
  • Sales expertise
  • Positive and upbeat
  • Sales process
  • Goal setting
  • Sales reporting
  • CRM software

Certification

AI american warranty certified

Timeline

Sales Manager/Finance Manager

Feldman Hyundai/Genesis
09.2022 - Current

Sales Consultant

Todd Wenzel
01.2019 - 08.2022

Sales Consultant

Feldman Chevrolet
05.2016 - 12.2018

Service Writer

All Serra Chevrolet
04.2013 - 10.2015

High School Diploma -

Grand Blanc High School

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James Serrato