James Thies
Charlotte,NC
Summary
Accomplished Department Supervisor with a proven track record at Lowes Home Improvement, enhancing operational efficiency and customer satisfaction. Expert in inventory management and customer relations, I spearheaded initiatives that minimized waste and maximized sales. My leadership and problem-solving skills have consistently improved team performance and customer service excellence.
Overview
23
23
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
Charlotte, NC
08.2022 - 07.2024
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily operational performance of my team.
Department Supervisor
Walmart
Charlotte, NC
07.2021 - 08.2022
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Grocery Department Manager
Food Lion
Charlotte, NC
03.2001 - 06.2021
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
Education
High School Diploma -
Harding University High School
Charlotte, NC07.1988
Skills
- Customer Service
- Problem Resolution
- Workplace Safety
- Problem-Solving
- Time Management
- Leadership skills
- Customer Relations
- Forklift experience
- Power lift
- All pallet jacks
- Interpersonal communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 to 10 staff members.
- Achieved number goals by completing stocking and numerous obstacles with accuracy and efficiency.
painting
most of the abstract painting that i do are very relaxing and enjoyable
Timeline
Department Supervisor
Lowes Home Improvment
08.2022 - 07.2024
Department Supervisor
Walmart
07.2021 - 08.2022
Grocery Department Manager
Food Lion
03.2001 - 06.2021
High School Diploma -
Harding University High School