James A. Hanson
Hanover,MN
Summary
Versatile Postmaster with comprehensive experience managing operation of post offices. Performs multiple functional tasks simultaneously, including all day to day finances, mail delivery and employee services to the customer. Detail-oriented, organized with expertise in preparing and sorting mail for delivery and managing inventory of all postal products. Highly motivated, able to communicate orally and written to assure success and be a valued leader in the organization.
Overview
31
31
years of professional experience
Work History
Postmaster
United States Postal Service
Monticello, MN
03.2018 - Current
- Organized and supervised activities in a mid-sized post office with 30 employees. Handled all day to day operations including hiring, promoting, scheduling the organization and processing of all incoming and outgoing mail and packages seven days a week.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our customers.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Northland District Safety Leaders
United States Postal Service, USPS
Minneapolis, MN
10.2018 - 04.2023
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Maintained adequate supply of approved safety and PPE supplies for work force.
- Conducted safety briefings at beginning and end of shifts to inform crews of daily task safety hazards.
- Investigated, resolved and reported on occurrences documented on employee incident and accident reports.
- Conducted safety training or education programs to demonstrate new incoming safety captains at specific postal facilities in the district.
- Participated in business safety committee meetings and health and safety audits.
Postmaster
United States Postal Service, USPS
Hopkins, MN
09.2016 - 03.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Along with all of the other duties provided in Postmaster position I currently have.
Postmaster/Manager
United States Postal Service, USPS
Saint Cloud, MN
02.2012 - 09.2016
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures for strong customer service.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Oversaw financial management, budget management, accounting and payroll activities.
- Improved morale and management communication by creating employee recognition and rewards practices.
Lean Mail Delivery Coordinator
United States Postal Service, USPS
Minneapolis, MN
01.2013 - 10.2013
- Lean Six Sigma initiated program to streamline all postal processes in the district.
- CORE processes eliminated equipment, employee productivity improvements, building layout and flow.
- Team of 6 leading 6S, working smarter not harder.
- More organization, less clutter, safer working conditions, to make the USPS highly efficient in all categories of mail processing, customer service facilities.
Supervisor, Customer Services
United States Postal Service, USPS
Saint Cloud, MN
07.2000 - 02.2012
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Answered phone calls and responded to questions and concerns.
- Evaluated employee job performance and motivated staff to improve productivity.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
City Letter Carrier
United States Postal Service, USPS
Saint Cloud, MN
05.1992 - 07.2000
Education
Bachelor of Science - Management, Communication, Real Estate Finance
Saint Cloud State University
Saint Cloud, MN03.1993
Skills
- Postal Services Knowledge
- Customer-Oriented
- Staff Training
- Employee Management
- Delivery Scheduling
- Professional Demeanor
Timeline
Northland District Safety Leaders
United States Postal Service, USPS
10.2018 - 04.2023
Postmaster
United States Postal Service
03.2018 - Current
Postmaster
United States Postal Service, USPS
09.2016 - 03.2018
Lean Mail Delivery Coordinator
United States Postal Service, USPS
01.2013 - 10.2013
Postmaster/Manager
United States Postal Service, USPS
02.2012 - 09.2016
Supervisor, Customer Services
United States Postal Service, USPS
07.2000 - 02.2012
City Letter Carrier
United States Postal Service, USPS
05.1992 - 07.2000
Bachelor of Science - Management, Communication, Real Estate Finance
Saint Cloud State University
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