Jamesha .D. Baldwin
Long Beach,CA
Summary
Serviced-focused Manager dedicated to delivering positive customer experiences to promote loyalty and repeated business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Chulita
09.2025 - Current
- Oversaw daily operations to ensure smooth functioning of restaurant activities.
- Implemented staff training programs to enhance service quality and efficiency.
- Developed operational strategies to optimize inventory management and reduce waste.
- Coordinated scheduling and staff assignments to meet peak business demands.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Assisted in recruiting, hiring and training of team members.
Assistant Manager
California Pizza Kitchen
01.2020 - 09.2025
- Led team in achieving operational efficiency through improved workflow processes.
- Mentored staff on customer service best practices to enhance guest satisfaction.
- Developed training materials for onboarding new employees, streamlining integration process.
- Coordinated inventory management to minimize waste and optimize stock levels.
- Collaborated with upper management to identify opportunities for process improvements.
- Monitored store performance metrics, providing insights for strategic decision-making initiatives.
- Collaborated with kitchen staff to enhance communication and ensure timely food delivery.
- Resolved guest complaints promptly, improving satisfaction ratings through effective problem-solving strategies.
Overnight Stocker
Food 4 Less Supermarket
10.2023 - 05.2024
- Stocked shelves and ensured product availability for customers.
- Maintained cleanliness and organization of stock areas to enhance efficiency.
- Monitored inventory levels and reported discrepancies to management.
- Assisted in training new stock team members on safety protocols and procedures.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Assistant Manager
Chili's Restaurant
02.2014 - 01.2020
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
Customer Service Representative
Warehouse Shoe Sale
01.2014 - 01.2015
- Assisted customers with product inquiries and order issues, ensuring prompt resolutions.
- Processed transactions efficiently, maintaining accuracy in cash handling and inventory management.
- Maintained clean and organized sales floor to enhance customer shopping experience.
- Collaborated with team members to implement promotional displays, boosting product visibility.
Education
High School Diploma -
Jonh C. Fremont High School
Los Angeles, CASkills
- Operational management
- Budget management
- Staff training
- Inventory optimization
- Customer service
- Team leadership
- Scheduling coordination
- Leadership and team building
- Operations management
- Team player
Certification
Food Handlers Card
Languages
English
Full Professional
Spanish
Limited Working
Timeline
General Manager
Chulita
09.2025 - Current
Overnight Stocker
Food 4 Less Supermarket
10.2023 - 05.2024
Assistant Manager
California Pizza Kitchen
01.2020 - 09.2025
Assistant Manager
Chili's Restaurant
02.2014 - 01.2020
Customer Service Representative
Warehouse Shoe Sale
01.2014 - 01.2015
High School Diploma -
Jonh C. Fremont High School