Jami Allen
Westfield
Summary
Accomplished Business Office Manager with a proven track record at Absolut of Westfield, excelling in deadline management and fostering strong relationships. Demonstrated expertise in office administration and staff development, significantly enhancing operational efficiency. Skilled in navigating complex compliance landscapes, ensuring accuracy and integrity in all processes.
Overview
10
10
years of professional experience
Work History
Business Office Manager
Absolut of Westfield
01.2017 - Current
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Direct processing of daily census information
- Manage resident trust funds
- Process Medicaid applications
- New admission process
- Manage resident accounts
- Maintained insurance authorization
Ward Clerk/Medical Records
Absolut of Westfield
05.2015 - Current
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
Social Welfare Examiner
Chautauqua County DSS
12.2014 - 04.2015
- Consistently met or exceeded performance metrics in areas such as caseload management, timeliness, and accuracy of determinations.
- Completed thorough investigations for state to minimize fraud, waste and abuse of welfare program.
- Fostered positive relationships with community organizations to facilitate resource sharing and improve support networks for clients.
- Provided exceptional customer service, addressing client inquiries and concerns in a timely and empathetic manner.
- Collaborated with other state program offices to provide applicants with additional supports to meet needs.
Education
Associate of Applied Science - Office Management
Kaplan University
Davenport, IA06-2014
Skills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Records management
- Administrative support
- Document management
- Report and document preparation
- Electronic medical records (EMR) systems
- Team leadership
- Computer skills
- Decision-making
- Office management
- Relationship building
- Credit and collections
Timeline
Business Office Manager
Absolut of Westfield
01.2017 - Current
Ward Clerk/Medical Records
Absolut of Westfield
05.2015 - Current
Social Welfare Examiner
Chautauqua County DSS
12.2014 - 04.2015
Associate of Applied Science - Office Management
Kaplan University
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