Jamia Westbrook

• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Investigated and resolved accounting, service and delivery concerns.
• Responded proactively and positively to rapid change.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Provided primary customer support to internal and external customers in a fast-paced environment.
• Looked at account and service histories to see if there were any patterns, and then used the information to prevent future problems.
• Provided customers with advice and assistance, paying special attention to their specific needs or desires.
• Handle credit card transactions and applications.
• Have problem-solving abilities and the ability to think outside the box.
• Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the
  root cause, and ensure a resolution.

Resolved a wide range of technical issues for customers and end-users in different time zones across multiple systems and applications

• Worked closely with supervisors to escalate and resolve customer or technical issues
• Was in charge of maintaining and updating the MLGW customer billing database
• Used Excel to document billing issues and technical problems to provide customer service to the company's standards
• Researched and identified solutions to technical problems.

• Assisted in the setup and maintenance of EDI transactions between our company and external partners
• Monitored EDI transactions for accuracy and completeness, resolving any issues that arise promptly
• Collaborated with cross-functional teams to implement new EDI connections and enhance existing processes
• Improved data integrity for vendors and partners by providing vendor updates through Mainframe
• Integrated new compliance methods for external partners to adhere to in order to meet company standards
• Participated in workshops and presentations related to projects to gain knowledge.
• Prepared project presentations and reports to assist senior staff.
• Explored new technologies and approaches to streamline processes.