Jamie Calci
Fall River,MA
Summary
Dynamic Teller Supervisor at Fall River Municipal Credit Union with expertise in cash handling and a strong commitment to customer engagement. Proven track record in staff training and development, enhancing operational efficiency, and resolving member inquiries. Recognized for professionalism and reliability, fostering a positive environment that boosts branch performance.
Overview
9
9
years of professional experience
Work History
Teller Supervisor
Fall River Municipal Credit Union
02.2024 - Current
- Supervised daily operations to ensure compliance with credit union policies and procedures.
- Trained and mentored staff on customer service best practices and transaction processing.
- Implemented workflow improvements to enhance efficiency in cash handling and transaction verification.
- Resolved member inquiries and disputes, ensuring high levels of satisfaction through effective communication.
- Counted cash drawers and made bank deposits.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Boosted overall branch performance by developing strong relationships with customers and providing personalized service.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
Server/Manager on Duty
Friendly's Restaurant
02.2017 - 02.2025
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Coordinated and prioritized multiple tables, enhancing workflow efficiency during peak hours.
- Trained new staff on menu items, service protocols, and restaurant procedures.
- Managed cash register operations accurately while processing payments and handling transactions.
- Oversaw compliance with health and safety regulations, promoting a safe work environment.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty rates.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Education
High School Diploma -
Seekonk High School
SeekonkSkills
- Cash handling and management
- Customer engagement
- Professionalism and ethics
- Staff training and development
- Cash handling expertise
- Regulatory compliance awareness
- Cash auditing
- Positive attitude
- Teamwork
- Reliability
Timeline
Teller Supervisor
Fall River Municipal Credit Union
02.2024 - Current
Server/Manager on Duty
Friendly's Restaurant
02.2017 - 02.2025
High School Diploma -
Seekonk High School