Jamie Colby Broghammer

• Collaborated with optometrists to deliver comprehensive eye care services for patients, improving overall patient experience.
• Calibrated seg heights and pupillary distance to ensure customization of all eyeglass orders
• Resolved customer inquiries and concerns efficiently, enhancing overall service experience.
• Supported training of new staff on operational procedures and customer service standards.
• Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
• Adjusted and repaired new and previously purchased frames to satisfy customer demands.
• Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
• Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Increased repeat business by fostering strong client relationships through attentive follow-up care and communication after purchase completion.
• Maintained a clean, organized workspace to facilitate efficient daily operations and create a welcoming environment for patients.
• Ensured accurate measurements and fitting of eyeglasses, resulting in increased customer comfort and satisfaction.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Assisted in fitting and dispensing eyewear, ensuring optimal customer satisfaction.
• Educated customers on proper eyewear care and maintenance techniques.

· Manage and facilitate the growth of 9 centers withing the Eastern Iowa Market.

· Responsible for identifying and developing physician referral opportunities with existing and new business customers.

· Routinely conducts sales calls to ensure customer and patient satisfaction to drive new business.

· Organize and execute events with physicians and multiple communities throughout Eastern Iowa.

· Exhibits a positive brand image of the company and services provided within multiple communities.

· Assist in the development and implementation of therapy new programs.

· Adhere to financial and new business budgets to accelerate growth goals.

· Demonstrated a consistent growth of 10% over the previous year.

· Maintain and strengthen communication between sales and operations regarding growth and marketing opportunities.

· Influence a positive culture in alignment with the company’s core values within sales and operations.

· Collaborate with the consumer sales and communication and branding teams to ensure all marketing materials and websites are up to date and to provide content to grow our social media presence.

· Absorb additional duties to facilitate the operations team without the presence of a market manager for 1+ years.

· Fluent ability to flexibly pivot daily objectives and travel to meet the needs of referral sources and customers.

· Serve as an agent of change and initiatives throughout Eastern Iowa

· Manage and organize all front desk tasks, including maintenance of client records.

· Provide patients with outstanding customer service by maintaining a high level of communication to ensure their needs are met and questions answered.

· Schedule patient appointments, communicate with primary care physicians, and verify insurance coverage while maintaining proper clinic flow.

· Implementing best practice standards for patient and insurance company billing resulting in substantial reduction of accounts receivable delays.

· Identify areas and opportunities to expand clinic revenue and eliminate losses.

· Assisting clients with nutritional plans and physical/mental health goals.

· Reviewing blood work and labs to ensure proper supplementation recommendations and lifestyle changes.

· Fostering relationships with primary care providers to assist clients in receiving specific labs to further evaluate individual conditions.

· Website creation and design.

· Marketing to local wellness business to generate clientele.

· Creating and maintaining an educational social media presence.

· Managed all front desk tasks, office flow, and insurance/patient billing.

· Increased patient engagement by creating in-clinic activities, raffles, and hand writing thank you notes to patients for referring family and friends.

· Designed monthly marketing promotions focused on specific sales and/or services to generate patient awareness and increased revenue.

· Assisted with Iowa Chiropractic Society’s events and meetings by planning and maintaining communication with local chiropractors and board members.

· Initiated and implemented the clinic’s yearly participation in the Warrior Family Christmas gift drive to support military veterans and their families.

Organized, promoted, and participated in health fairs and the clinic doctors’ speaking engagements.