Jamie Favreau Boudrie
Warren,MI
Summary
Passionate and organized Marketing Professional with over 10 years of experience in event support, specializing in sports and entertainment. Proven ability to engage across departments, coupled with strong leadership and communication skills.
A go getter who is passionate about internal communications, event support and employer brand.
Dynamic Medical Receptionist with a strong background in customer service and cross-department collaboration. Expertise in managing patient scheduling and insurance verification, while fostering relationships that enhance team communication and patient satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Troy Internal Medicine
Troy, MI
04.2025 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated insurance verification and patient eligibility checks seamlessly.
- Processed patient information using electronic health record systems accurately.
- Assisted patients with inquiries and provided excellent customer service consistently.
- Handled incoming phone calls and directed them to appropriate personnel promptly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Event Support Professional
Olympia Entertainment
09.2006 - Current
- Cultivated relationships with VIP season ticket holders, ensuring personalized experiences
- Improved communication between staff through innovative Internal Communications initiatives
- Proposed solutions for private event challenges, introducing WhatsApp for effective communication.
Special Events Associate
Detroit Zoological Society
Royal Oak, MI
10.2022 - 03.2025
- Solicited and coordinated participants for fundraising events
- Collaborated across departments, providing valuable suggestions to enhance communication strategies.
- Built relationships with customers by providing friendly customer service.
- Organized backroom areas to maintain a clean and organized work environment.
- Ensured compliance with company safety regulations at all times while on the job.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Developed and maintained relationships with clients and vendors.
- Maintained positive working relationship with fellow staff and management.
CRM/Recruiting Clerk
United States Census Bureau
09.2019 - 11.2020
- Raised social media awareness for the Census, serving as a point of contact for survey forms
- Led CRM efforts for two Area Census Offices and managed 16 remote workers
- Proactively solved problems, initiated CRM training, and supported events across 10 counties.
Social Media Specialist
Roseville Chrysler Dodge Jeep Ram
08.2013 - 04.2015
- Secured media coverage for annual car show through press releases and networking
- Boosted brand awareness as a brand ambassador at events with 100+ guests
- Resolved customer service issues online, enhancing positive brand identity.
Junior Content Coordinator
Imacsweb
12.2011 - 07.2013
- Drove engagement by producing social media content for multiple car dealerships
- Assisted with metrics reports, working remotely with clients in Western Canada and California.
Education
Bachelor of Science in Communications Technology -
Eastern Michigan University
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership
- Suggested communication improvements to a very siloed organization
- Canva, Microsoft Office, Teams and Zoom and WhatsApp
- Cross department communication and ability to work across departments and offices
Certification
CPI-Verbal De-escalation Training
Timeline
Medical Receptionist
Troy Internal Medicine
04.2025 - Current
Special Events Associate
Detroit Zoological Society
10.2022 - 03.2025
CRM/Recruiting Clerk
United States Census Bureau
09.2019 - 11.2020
Social Media Specialist
Roseville Chrysler Dodge Jeep Ram
08.2013 - 04.2015
Junior Content Coordinator
Imacsweb
12.2011 - 07.2013
Event Support Professional
Olympia Entertainment
09.2006 - Current
Bachelor of Science in Communications Technology -
Eastern Michigan University