Jamie Henry
Irwin,PA
Summary
Administrative professional with 8+ years of hotel front desk operations experience in fast-paced environments. Manage daily administrative tasks, maintain accurate records, and handle confidential information with discretion. Provide customer service that supports guest satisfaction and operational continuity.
Overview
8
8
years of professional experience
Work History
Front Desk Representative
Hampton Inn By Hilton
Irwin, Pennsylvania
05.2018 - Current
- Delivered friendly, professional service to diverse guests, families, groups, and organizations, enhancing overall guest satisfaction in a busy hotel environment.
- Work all shifts and regularly assist sports teams, meeting groups, and other organized groups throughout the year, providing consistent service and support from arrival through departure.
- Communicate with groups and families throughout the day, responding to questions, addressing concerns, and helping ensure their stays run smoothly.
- Managed multiple priorities in a fast-paced environment, ensuring organization, accuracy, and attention to detail for seamless guest experiences.
- Train new staff members on front-desk procedures, customer service standards, and daily responsibilities.
- Assisted management with sales-related responsibilities and received cross-training in housekeeping operations.
- Collaborated with coworkers and management to resolve issues promptly, contributing to smooth and efficient daily operations.
- Handle confidential guest information with professionalism and discretion.
- Demonstrate patience, dependability, flexibility, and strong interpersonal skills when working with people of different ages, backgrounds, and needs.
Education
Bachelor of Science - Business Management
University of Pittsburgh
Greensburg, PA04-2020
Skills
- Front desk operations
- Guest relations
- Reservation management
- Customer relationship management
- Sales support
- Housekeeping coordination
- Staff training
- Conflict resolution
- Attention to detail
- Time management
- Problem solving
- Data entry
- Multi-line phone systems
Timeline
Front Desk Representative
Hampton Inn By Hilton
05.2018 - Current
Bachelor of Science - Business Management
University of Pittsburgh