Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Jamie Kilborn

New Castle,IN

Summary

Dynamic professional with a proven track record in customer relations and small business operations. At Great Clips Hair Salon, I led a team to enhance efficiency and implemented training programs that boosted productivity. Skilled in relationship building and effective communication, I thrive in collaborative environments focused on performance improvement.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Server

KY’s American Bistro
09.2024 - 09.2025
  • Assisted customers by accurately taking and processing orders.
  • Provided timely service to ensure customer satisfaction.
  • Maintained cleanliness and organization of dining area and workstations.
  • Collaborated with kitchen staff to facilitate smooth order delivery.

Care Coordinator

Self Employed Services
04.2020 - 08.2024
  • Coordinated patient care plans by collaborating with healthcare providers and patients.
  • Assisted in scheduling appointments and managing patient follow-ups efficiently.
  • Monitored patient progress and communicated updates to relevant stakeholders.
  • Provided education on treatment options, ensuring understanding of care plans.

Owner/Operator

Norris Printing LLC
01.2016 - 03.2019
  • Managed daily operations, ensuring efficiency and quality in service delivery.
  • Developed and implemented standard operating procedures to enhance operational workflows.
  • Trained and mentored staff, fostering a collaborative work environment focused on performance improvement.
  • Conducted regular inventory assessments, optimizing stock levels to reduce waste and increase profitability.

Manager

Great Clips Hair Salon
03.2010 - 01.2016
  • Led team to enhance operational efficiency through innovative process improvements.
  • Developed and implemented training programs for staff, increasing productivity and performance.
  • Streamlined communication between departments, reducing project turnaround time significantly.
  • Analyzed performance metrics to identify key areas for improvement and drive strategic initiatives.

Education

High School Diploma -

New Castle Chrysler High
New Castle, IN

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication

Certification

Class A CDL

Hazmat

Doubles/Triples

Tanker

Timeline

Server

KY’s American Bistro
09.2024 - 09.2025

Care Coordinator

Self Employed Services
04.2020 - 08.2024

Owner/Operator

Norris Printing LLC
01.2016 - 03.2019

Manager

Great Clips Hair Salon
03.2010 - 01.2016

High School Diploma -

New Castle Chrysler High

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Jamie Kilborn