Overview
Work History
Education
Skills
Timeline
Generic

Jamie-lee May

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Overview

5
5
years of professional experience
3
3
Languages

Work History

Concierge

Valet King
08.2024 - Current
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Greeted guests upon arrival and offered directions to key amenities
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Trained new concierge staff, ensuring consistent high level of service across team.

Dental Assistant

Family Dentist
07.2023 - 04.2024
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.

Ware House Manager

Tiles4all
06.2021 - 12.2022
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • count stock on daily basis
  • order stock
  • Took inventory at the end of each work year
  • upload data onto systems for the new stock ordered
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.

Cashier

Tiles4all
01.2021 - 06.2022
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

Zero Was Christian Academy
South Africa
01-2018

Skills

    Customer service

    Reservations management

    Telephone etiquette

    Problem-solving

    Strong work ethic

    Hospitality

    Administrative support

    Cash handling

    Effective problem solving

    Decision-making

    Proactive attitude

    Fluent in multiple languages

    stocking

    inventory

    forklift at basic level

Timeline

Concierge

Valet King
08.2024 - Current

Dental Assistant

Family Dentist
07.2023 - 04.2024

Ware House Manager

Tiles4all
06.2021 - 12.2022

Cashier

Tiles4all
01.2021 - 06.2022

Zero Was Christian Academy

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Jamie-lee May———————————-