Jamie Lopez
Albuquerque
Overview
10
10
years of professional experience
Work History
General Manager
Wendy's
Albuquerque, NM
12.2022 - 04.2026
- Implements effective training programs resulting in improved employee performance and reduced turnover rates.
- Managing daily operations, including staff, and inventory management.
- Provides exceptional customer service, addressing inquiries and resolving complaints effectively.
- Implements safety protocols to create a secure environment for staff and guests.
Restaurant Manager
Wendy's
Albuquerque, NM
01.2016 - 12.2022
- Coordinate staff schedules and rosters per daily and weekly demands.
- Inspect food preparation and cooking processes to adhere to health and safety standards.
- Ensures that the cleaning crew conducts appropriate sanitation and disinfecting activities and also embark on a deep cleaning exercise once a month.
- Responsible for inventory controls and financial management.
- Recruit new employees and take them through the appropriate induction training programs.
- Establish relationships by networking on social media with the community to create awareness about promotions, specials, and discounts.
- Effectively coordinate daily management operations resulting in greater productivity and higher levels of customer satisfaction.
- Address customer queries and complaints when needed.
Education
High school diploma or GED - undefined
Rio Grande High School
Albuquerque, NM05.2018
Skills
- Food Service
- Shift Management
- Financial Management
- Team Leadership & Training
- Inventory & Cost Control
- Financial Acumen and P&L Management
Languages
Spanish
English
Timeline
General Manager
Wendy's
12.2022 - 04.2026
Restaurant Manager
Wendy's
01.2016 - 12.2022
High school diploma or GED - undefined
Rio Grande High School