Jamillah Jelks
Jackson,TN
Summary
Dynamic customer service professional with proven expertise at Wayfair in order processing and conflict resolution. Adept at building strong customer relationships and resolving complex issues through active listening and problem-solving skills. Committed to enhancing customer satisfaction and driving team success in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Wayfair
Boston, Massachusetts
03.2022 - 07.2025
- Assisted customers with product inquiries and order tracking.
- Processed returns and exchanges following company policies and procedures.
- Provided timely updates on shipping status and delivery schedules.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Sales Associate
kirklnds
jackson, TN
03.2019 - 01.2021
- Assisted customers in product selection and provided tailored recommendations.
- Maintained store cleanliness and organized merchandise for optimal displays.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Collaborated with team members to achieve store goals and improve service.
- Processed transactions efficiently using point-of-sale systems.
- Stocked shelves regularly and ensured accurate inventory levels.
- Demonstrated product features to educate customers on benefits and usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Liberty Technology Magnet High School
Jackson, TN05-2016
Skills
- Order processing
- Customer relations
- Product knowledge
- Conflict resolution
- Electronic documentation
- Customer service
- Team collaboration
- Problem resolution
- Active listening
- Problem solving
Timeline
Customer Service Representative
Wayfair
03.2022 - 07.2025
Sales Associate
kirklnds
03.2019 - 01.2021
High School Diploma -
Liberty Technology Magnet High School