Jamya Anderson
Tampa
Summary
Experienced professional with strong communication, organizational, and customer service skills, as well as problem-solving abilities. Authorized to work in the US for any employer. Eager to contribute expertise and make a meaningful impact.
Overview
7
7
years of professional experience
Work History
Eligibility Specialist
Department of Children and Family Services
12.2024 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
Claims Associate
State Farm Mutual Automobile Insurance Company
02.2023 - 12.2024
- I assist customers with getting things moving forward with claim such as booking rental vehicle, setting up repairs, establishing liability, making sure we have all evidence to support claim etc
- Updated claims system to track claim status and provide relevant information to other department.
Customer Service Representative
Humana
12.2021 - 12.2022
- Assist members with understanding what is included with insurance policy, find doctors that accepts members policy type and resolve issues with claims.
- Updated account information to maintain customer records.
Customer Service Representative
Alorica
05.2021 - 09.2021
- Assured members with tech issues and helped them get in touch with their warranty provider.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Agent, Contract
Sprint
08.2019 - 01.2021
- Assist customers with bill questions, payments and provide service recommendations to upsell and cross sell sprint products
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Instacart Shopper
Instacart
01.2019 - 08.2019
- Provide a personal shopping experience within a publix supermarket.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Cashier
Home depot
10.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Customer Service Representative
Convergys
09.2017 - 02.2018
- Assist customer with tech issues, walking them through tax software and providing upselling on products that better meets the customers needs
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
HS diploma -
ROBINSON HIGH SCHOOL
2017
Skills
- Communication Skills
- Upselling
- Organizational skills
- Customer service
- Problem solving
- Multitasking
- Typing
- Claims
- Decision-Making
- Data entry
- Microsoft office
- Telephone etiquette
Contact
Tampa, FL 33619
Timeline
Eligibility Specialist
Department of Children and Family Services
12.2024 - Current
Claims Associate
State Farm Mutual Automobile Insurance Company
02.2023 - 12.2024
Customer Service Representative
Humana
12.2021 - 12.2022
Customer Service Representative
Alorica
05.2021 - 09.2021
Customer Service Agent, Contract
Sprint
08.2019 - 01.2021
Instacart Shopper
Instacart
01.2019 - 08.2019
Cashier
Home depot
10.2018 - 01.2019
Customer Service Representative
Convergys
09.2017 - 02.2018
HS diploma -
ROBINSON HIGH SCHOOL
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