Jana Pena
Bakersfield,CA
Summary
Driven Optician with a proven track record at Dr. Steve Ratty, specializing in optical dispensing and exceptional customer service. Expert in calibrating eyewear for a perfect fit and swiftly resolving prescription issues, significantly enhancing customer satisfaction. Skilled in insurance approvals and multitasking, demonstrating reliability and problem-solving abilities in a fast-paced environment.
Overview
18
18
years of professional experience
Work History
Optician
Dr. Steve Ratty
Bakersfield, CA
04.2007 - 10.2024
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Medical Assistant Intern
Central Valley Pain Management
Bakersfield, CA
02.2007 - 03.2007
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Welcomed patients and inquired about wellbeing since last treatment.
Education
General Studies
Bakersfield College
Bakersfield, CADiploma - Medical Assisting
Maric College
Bakersfield 03.2007
High School Diploma -
Highland High School
Bakersfield, CA06.1997
Skills
- Optical dispensing
- Display building
- Eyeglass repair
- Insurance approvals
- Verifying prescriptions
- Managing repairs
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Additional Information
Frame buying from over 80 frame lines, dealing with 30+ frame representatives. Effectively ordering and returning eyewear.
Timeline
Optician
Dr. Steve Ratty
04.2007 - 10.2024
Medical Assistant Intern
Central Valley Pain Management
02.2007 - 03.2007
General Studies
Bakersfield College
Diploma - Medical Assisting
Maric College
High School Diploma -
Highland High School