Janae Jones
Philadelphia,PA
Summary
Dedicated Cashier Team Lead skilled in cash handling, workflow improvement, and team leadership. Proven track record in enhancing customer satisfaction and training new staff to ensure seamless operations.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Cashier Team Lead
Twisted Hats Cana.
01.2023 - 01.2026
- Supervised cashier team to ensure efficient transaction processing and customer service.
- Trained new cashiers on POS systems and company policies for seamless operations.
- Implemented workflow improvements to enhance checkout speed and accuracy.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
Sales Associate
David's Bridal
03.2020 - 01.2022
- Built strong relationships with clients to understand their needs and preferences effectively.
- Maintained up-to-date knowledge of current trends in bridal fashion to offer tailored recommendations.
- Assisted customers in selecting bridal gowns and accessories, enhancing overall shopping experience.
- Collaborated with team members to ensure smooth store operations during peak sales periods.
Opening Shift Leader
Dunkin Donuts & Baskin Robbins
01.2017 - 01.2020
- Supervised opening shift operations, ensuring timely and efficient service delivery.
- Trained and mentored team members on customer service best practices and operational procedures.
- Managed inventory levels, performing regular stock checks to minimize waste and maintain product availability.
- Implemented quality control measures to uphold food safety standards and boost customer satisfaction.
Education
High School Diploma -
Kingsway Regional Highschool
Swedesboro, NJSkills
- Cash handling
- Customer service
- Team leadership
- Point of sale systems
- Problem-solving
- Emergency response
- Customer relationship management
Accomplishments
- Documented and resolved [Issue] which led to [Results].
Certification
- Certified Adult and Pediatric First Aid/CPR/AED, Red Cross - Until: 6/1/2028
Timeline
Cashier Team Lead
Twisted Hats Cana.
01.2023 - 01.2026
Sales Associate
David's Bridal
03.2020 - 01.2022
Opening Shift Leader
Dunkin Donuts & Baskin Robbins
01.2017 - 01.2020
High School Diploma -
Kingsway Regional Highschool