Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaneia Jackson

Fort Worth,TX

Summary

Diligent professional with excellent multitasking, organizational and time management abilities. Personable and dedicated service representative with experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Cashier

Shaver One Stop
Coushatta, LA
03.2010 - 11.2012
  • Stocked shelves with merchandise when needed.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Greeted customers promptly and responded to questions.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Counted and balanced cashier drawers.

Customer Service Representative

US Support
Shreveport, LA
02.2008 - 02.2010
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Resolved customer complaints promptly and efficiently.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

High School Diploma -

Fair Park High School
Shreveport
06-2004

Skills

  • Point-of-sale operation
  • Cash handling
  • Customer service
  • Inventory management
  • Payment processing
  • Conflict resolution
  • Time management
  • Communication skills
  • Decision-making

Timeline

Cashier

Shaver One Stop
03.2010 - 11.2012

Customer Service Representative

US Support
02.2008 - 02.2010

High School Diploma -

Fair Park High School

Similar Profiles

CREATE PROFILE